Highcross Shopping Centre
Umami - Receptionist
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Welcome to Umami World Kitchen, where global flavours collide in the most delicious way possible. Think of us as your culinary passport—no jet lag, just 100+ mouthwatering dishes from every corner of the globe. From Chinese dim sum to Italian classics, Indian spices to Malaysian street food, we've got it all under one seriously stylish roof.
About The Role
We are looking for a friendly and professional Restaurant Receptionist to be the first point of contact for our guests. In this role, you will manage reservations, greet customers, and ensure an excellent first impression while supporting the front-of-house team.
Key Responsibilities
- Greet and welcome guests in a friendly and professional manner.
- Manage reservations, handle booking inquiries, and ensure an efficient seating arrangement.
- Answer phone calls, take reservations, and respond to customer inquiries.
- Maintain a clean and organized reception area.
- Assist guests with their needs, including guiding them to their tables and addressing any special requests.
- Process guest check-ins and ensure that all necessary information is recorded.
- Handle customer complaints or concerns promptly and professionally.
- Assist the front-of-house team with administrative tasks as needed.
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Key Requirements
- Previous experience in a receptionist or customer service role, preferably in a restaurant or hospitality setting.
- Strong interpersonal and communication skills.
- Ability to handle reservations, phone inquiries, and guest requests in a professional manner.
- Organizational skills to manage multiple bookings and ensure smooth service.
- Proficiency with reservation systems and basic office software.
- Ability to work under pressure in a fast-paced environment.
- A friendly, approachable, and positive attitude.
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What We Offer
- Competitive salary and benefits.
- Opportunities for career growth and development.
- A supportive and dynamic work environment.
If you're an outgoing individual with a passion for hospitality, we'd love to hear from you!
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