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Overview
About us
ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.
The role
ERS is a leading underwriter of a wide range of specialist motor insurance products. Within ERS’s strategy of being the UK's leading specialist motor insurer, our focus is on delivering sustainable, high margin growth through the provision of quality propositions to a wide range of broker partners.
The Underwriter’s primary responsibility are to support the Senior Underwriter in executing our underwriting strategy and supporting the development of our underwriting appetite, working closely with the Pricing and Product Technology teams. You will also act as a referral point for team members with a lower level of authority helping to develop their technical knowledge and understanding.
Key Responsibilities
- Contributing to the management of portfolio performance through the analysis of results, supporting the execution of our selection and pricing strategies and providing recommendations that will drive continuous performance improvement, contributing to meeting or exceeding our financial plans.
- Working alongside the Product Performance Analysts within the team, where appropriate providing them with direction and support to improve their knowledge and utilising their skills to support the delivery of our strategic goals.
- Providing input to the development of our underwriting appetite for our product(s) based on your view of the market to take advantage of market opportunities.
- Supporting the Team Leader and Operations Manager to create a high-performance culture by demonstrating role-model behaviours.
- Where appropriate, working with the operational leadership team & technical training team to help identify training needs and support employee development through feedback, coaching and training to improve team competency and performance
- Always aiming to get things right first time, achieving the agreed levels of quality
- Act as our first line of defence. Understand and adhere to the zero-tolerance fraud strategy by identifying and referring potentially fraudulent activity to the Policy Validation Unit within the required timeframe.
- Having significant awareness of and ensuring adherence to all regulatory requirements, guidelines and working practices – both internally and externally.
- Understand and adhere to the complaint handling process, attempting to resolve complaints informally whenever possible and referring any unresolved complaints to the escalation point or Customer Relations within the specified timeframe.
- Proactively seeking to learn and develop to ensure the best possible performance.
- Support and actively demonstrate through behaviours, interactions and appearance, the high-performance culture IQUW aspires to develop.
- Achieve personal performance targets and work collaboratively with others to deliver against our combined key metrics, business objectives and strategy.
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The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.
Essential Qualifications, Skills And Experience
This role carries financial responsibility, as well as being recognised as, or aiming to become, a subject matter expert in your product(s). We therefore require our role-holders to demonstrate technical capability and to use commercial judgment in the fulfilment of their role. We expect our people to demonstrate the following skills, attributes, and knowledge:
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- An ability to understand underwriting strategy and risk appetites and ability to operate within these.
- Developing strong technical knowledge of the product(s), including the features of the product, factors that drive product performance, market dynamics which influence how the product is delivered and the requirements of customers using the product(s)
- Underwriting, risk selection and pricing skills which will ensure that we optimise the financial performance of a range of product propositions in a complex and competitive market.
- Good commercial awareness that allows you to identify and take advantage of market opportunities.
- Possess an ability to understand pricing practises and methodologies, with the ability to help us constantly enhance our pricing capability, providing insight and feedback on our pricing models. Experience in these practises is a positive, but not a requirement.
- Interpersonal skills which will allow you to build and maintain relationships. Being able to articulate what a mutually beneficial relationship looks like and being comfortable having at times challenging conversations with our broker partners.
- Knowledge of the legal, regulatory and compliance provisions that apply to the UK motor insurance market
Desirable behavioural attributes
- Strong interpersonal and relationship building skills
- Clear evidence of the ability to motivate and inspire peers
- Highly articulate and numerate
- A team player
- Innovative
- Driving & Delivering Results
- Planning & Organising
Benefits
- Competitive Benchmarked Salary
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- The option for professional qualifications and study support
A full job description will be found here
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