Zurich Insurance
Underwriting Service Advisor
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Underwriting Service Advisor
Underwriting Service Support Role
Working hours: This role is available on a part-time, job-share or full-time basis.
Salary: Circa £29,000, depending on experience + excellent package!
Location: You’ll be based in our Fareham office (hybrid working available).
Closing date for applications: 10th July 2026
The Opportunity
Are you looking to enter the world of Underwriting? Do you have an innovative, proactive approach with an eye for detail?
This is an exciting and varied role with excellent scope for progression into an Underwriter role. At our core, customer experience is pivotal to what we do.
If you share our passion and are eager to grow, we’d love to hear from you!
Ideally, you may have some experience in the Insurance Industry or in an Underwriting environment—but don’t worry if you don’t. If you have a passion for developing and maintaining relationships with our customers and the desire to learn and progress, we will provide the necessary support, including recognised qualifications such as CII (Chartered Insurance Institute).
We offer flexibility to all our employees—whether via part-time hours, job sharing, remote working, or compressed schedules. Because we truly value the right talent, regardless of traditional commitments.
Key Responsibilities
As a member of the Underwriting Service Support team, your role will involve:
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Supporting Underwriters, Brokers and Customers throughout the end-to-end process, using a mix of:
- Face-to-face interactions
- Telephone communication
- Written correspondence
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Building key relationships both internally and with global customers.
Other responsibilities include:
- Collaborating with process stakeholders.
- Acting as a mentor to junior colleagues, aiding their development and supporting team growth.
- Meeting stipulated deadlines with high-quality execution.
- Assisting the offshore team with training and onboarding.
- Independently managing assigned customer accounts.
- Calculating rates and premiums, while compiling:
- Appropriate declarations
- Coverage forms
- National/local forms
- Optional endorsements to finalise policies.
- Reviewing risk to support underwriting decisions.
- Proactively escalating premium payment issues to relevant teams.
- Generating reports and statistics to provide program overviews.
- Preparing listening materials for underwriting recommendations.
- Ensuring prompt cash collection management.
- Delivering presentations as required to brokers and customers.
- Maintaining and assessing data quality and integrity.
- Identifying areas for improvement and proposing solutions.
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Core Requirements
To thrive in this role, you should have:
- A real passion for building strong relationships with our customers.
- Exceptional accuracy and attention to detail.
- The ability to interpret complex insurance documentation.
- A proactive spirit, seeking continuous improvement and the confidence to challenge the status quo.
- Strong collaborative skills to assist colleagues in achieving team objectives.
- Independence to make decisions with confidence.
- Outstanding time management and organisation skills.
Benefits
Zurich recognises that everyone’s needs are unique. Our wide-ranging benefits package ensures you can tailor policies to suit your circumstances:
- Defined non-contributory pension scheme (12%).
- Annual company bonus.
- Private medical insurance.
- Option to adjust or purchase/sell additional holiday occasionally.
- Additional flexible benefits and incentives.
For more details, visit our [employee benefits page](website link).
About Us
At Zurich, we strive to be a responsible and impactful business that leaves a positive mark on the world. Our global team of over 65,000 collaborates daily to create solutions for customers, people, and the planet.
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We guide our work by seven key principles:
- Chase sustainable impact.
- Commit to the wellbeing of each other.
- Utilise diverse expertise to foster curiosity and optimism.
- Equip our people with the skills for the future.
This is an opportunity to work in an environment where your creativity, ideas, and contributions matter. Join a company at the forefront of the insurance industry.
Our Culture
Our collective strength comes from valuing diverse experiences, perspectives, and talents. Our commitment extends to creating a workplace where every individual feels valued, heard, and respected.
Over 25% of our employees participate in our inclusion communities, supporting initiatives like social mobility and cultural awareness. We proudly hold multiple industry distinctions for our forward-thinking diversity and inclusion policies.
We prioritise our employees' wellbeing in all aspects—physical, mental, social, and financial. Collaborating with experts across industries, we offer robust support, career development avenues, and resources to cultivate skills for the future.
Our Zurich Community Trust has long been a cornerstone of philanthropy, funneling over £100 million in support of charitable causes through grants and volunteering.
Application Process
We are committed to fairness and inclusivity, irrespective of background, disability, or any protected characteristics. We want to ensure your interview reflects the skills you bring to the table.
Indicate if you require reasonable adjustments when applying.
To apply:
- Primary method: Submit your application online.
- If alternative provision is needed, please email: recruitment@uk.zurich.com
Join us! Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for Zurich! 🌟
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