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Underwriting Team Manager
Underwriting Team Manager
The Underwriting Team Manager leads a team that delivers high-quality operational support to underwriting teams, ensuring efficient, accurate, and scalable processes across all service areas. The role provides oversight of workflow, performance, service controls, and reporting, enabling underwriting teams to operate effectively and meet business expectations.
About the Role
Success in this role requires strong leadership, a deep understanding of underwriting support, and a commitment to continuous improvement. The Underwriting Team Manager plays a pivotal role in driving operational excellence and supporting the organisation’s underwriting strategy.
The role formally reports to Pro Global but operates within a London-based insurer based in the Underwriting Operations function. Pro operates a flexible hybrid working policy, and this role would be based in their London office.
Key Responsibilities
Operational Leadership & Workflow Management
- Maintain end-to-end oversight of Senior Underwriting Support Assistants, the Group Team Lead, and Technical Leads across submission clearance, documentation, data capture, and regulatory reporting.
- Provide direct line management, including 1:1s, appraisals, coaching, and objective setting.
- Ensure all activity aligns with the organisation’s Ethical and Service Standards.
- Work closely with Underwriters to resolve day-to-day queries and provide operational solutions.
- Build and maintain strong relationships with Underwriters across all supported business areas.
- Monitor workflow tools to ensure timely task completion and escalate issues where required.
- Manage:
- Daily workflow
- Submission flow
- Endorsements
- Renewal tracking
- Peer review (to meet agreed service levels)
- Maintain robust service controls and reporting frameworks to manage operational risk and ensure compliance.
- Coordinate administrative and project support, including ad hoc activities as required.
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Data Quality, Reporting & Underwriting Support
- Monitor underwriting and support metrics, including EPI, KYD, and GWP, identifying unexpected movements and escalating as needed.
- Oversee completion of key data elements, ensuring:
- The Group Team Lead monitors completion statistics (e.g., Rate Change)
- Accurate data capture
- Ensure:
- All required reporting and variance checks are completed accurately and on schedule
- Activity completed in electronic platforms is accurately reflected in client systems
- Bookings are up to date
- Lead any required data remediation during the close process
- Identify and escalate key data issues such as:
- Binder discrepancies
- Unpaid premium
- Unallocated cash
- Monitor and share underwriting dashboards, ensuring issues and actions are raised with the appropriate individuals.
Stakeholder Engagement & Cross-Team Collaboration
- Collaborate with business partners to embed BAU processes that support strategic initiatives and evolving underwriting needs.
- Liaise with:
- Senior business leaders
- Underwriting managers
- Operational teams
- To ensure:
- Objectives are met
- Stakeholders have insights required for leadership reporting
- Maintain strong working relationships with Underwriters across all supported business areas to ensure alignment and service consistency.
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Performance, People Leadership & Continuous Improvement
- Oversee team performance to ensure high-quality service delivery and identify opportunities for development and improvement.
- Drive operational improvements, proactively identifying opportunities to optimise crossover points between Underwriting Support and Underwriters.
- Lead:
- Process optimisation
- Efficiency gains
- Best-practice adoption across the team.
- Provide insights and reporting to business leaders on:
- Productivity
- Quality
- Operational performance
Skills & Experience
- Bachelor’s degree preferred (not essential)
- Previous Team Leader/Supervisory experience – essential
- Minimum 3 years’ team management experience within the insurance market
- Strong verbal and written communication skills
- Ability to:
- Use discretion
- Problem-solve within global outsourcing models
- Demonstrated continuous improvement mindset
- Ability to work flexibly, particularly during peak underwriting periods
- Proven ability to:
- Prioritise
- Organise
- Deliver with speed and accuracy under pressure
- Experience in managing:
- Work allocation
- Delivering to SLAs/tight deadlines
- Strong relationship-building skills
- Commitment to developing a career in Operations
By submitting your personal data to Pro and by using our website, you give your consent that all personal data you submit as part of your application may be processed by us in the manner and for the purposes described in our HR applicant privacy policy. [For further information, please refer to our Data Protection Policy.](Pro HR)
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