Lithia UK
Unified Communications Engineer
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Unified Communications Engineer
Lithia UK Head Office – Flexible to be based Nottingham, Sunderland. Remote but must be able to attend the office and dealerships when required.
Salary: up to £42,000 with pension, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services
Due to our continued growth, we are looking for a talented individual to join us in the role of Unified Communications (UC) Engineer. Working as part of our Global Unified Communications team, you'll be responsible for the deployment, operation, vendor management and support of our enterprise Unified Communications and Contact Centre solutions, ensuring our colleagues across the business remain connected through reliable and innovative communication services.
Reporting to the Global Head of Unified Communications, you'll provide day-to-day technical support across a range of telephony and collaboration technologies, including VoIP, SIP, Contact Centre and Unified Communications platforms, while working closely with business stakeholders to resolve issues, recommend best-practice solutions and support the ongoing evolution of our global communications environment.
You’ll have the opportunity to be involved with:
- Supporting the day-to-day operation, administration and maintenance of the organisation's Unified Communications (UC) and Contact Centre (CC) platforms, ensuring reliable, secure and resilient services
- Providing technical support by diagnosing and resolving incidents, fulfilling service requests and working with internal teams and third-party vendors to restore service as quickly as possible
- Assisting with the design, configuration, implementation and continuous improvement of UC and CC solutions to ensure scalability, performance and operational efficiency
- Coordinating system upgrades, patches, migrations and other technical changes with third-party partners, ensuring minimal business disruption and adherence to change control processes
- Working closely with business stakeholders to understand operational requirements and deliver effective technical solutions that meet business needs
- Supporting project delivery by implementing technical solutions, coordinating with vendors and internal stakeholders, and contributing to acquisitions, disposals and other business change activities
- Maintaining accurate technical documentation, including system configurations, processes, call flows, troubleshooting guides and service availability reporting
- Keeping up to date with emerging technologies, vendor capabilities and industry trends, proactively identifying opportunities to enhance Unified Communications services and deliver business value
- Building strong relationships with colleagues, customers and suppliers, delivering excellent customer service, taking ownership of issues through to resolution and supporting continuous improvement across the team
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Do you have what it takes to be a Lithia UK colleague? We’re looking for someone who has:
- Previous experience supporting and administering Unified Communications (UC), telephony and Contact Centre platforms within an enterprise IT environment
- Strong knowledge of UC and Contact Centre technologies, including SIP, VoIP, call routing, platform administration and voice network fundamentals
- Experience of supporting platforms such as Avaya Communication Manager, RingCentral and RingCentral Contact Center would be advantageous
- Good understanding of Contact Centre operations, with the ability to translate business requirements into effective technical solutions
- Experience working in a service-led, ticket-driven environment, with a focus on delivering against SLAs, KPIs and excellent customer service
- Strong troubleshooting, analytical and problem-solving skills, with the ability to prioritise workload and manage multiple tasks effectively
- Excellent communication and stakeholder management skills, with the ability to work collaboratively across technical teams, vendors and business colleagues
- Proficient in Microsoft Office applications, including Excel, Word, PowerPoint and Visio
- Self-motivated and proactive, with a continuous improvement mindset, strong attention to detail and a commitment to learning and delivering results
What we can offer you:
- Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
- Celebrate your special day with an extra day off on your birthday
- Our industry-leading Family Leave Policies ensure you’re supported when it matters most
- Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
- Take a paid day to volunteer and give back to a cause close to your heart
- We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
- Unlock your potential with tailored training and endless career growth opportunities
- Commute for less with our cycle to work scheme
- Access high street discounts to make the everyday a little more rewarding
- Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme
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At Lithia UK, our growth is powered by our people:
As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.
Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.
We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: UK_resourcing@lithia.com. Our team will be happy to support you throughout every stage of the process.
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