Tended
Unique role for Engineering Supervisor (Rail)
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Job Opportunity: Implementation Lead for Safety Technology in Rail
Are you an Engineering Supervisor looking for your next role and open to something slightly different? We're currently looking for ES's to support with the implementation of safety technology into the rail industry.
At Tended, we create first-of-a-kind safety systems that use some of the most advanced technologies on the market to transform rail worker safety. Our flagship geofencing solution has been named as one of TIME’s Best Inventions and has made it onto the Digital Leaders 100 list for Geospatial Initiative of the Year.
We’re a venture-backed scale-up with an incredible team and work alongside industry-leading organisations in the rail sector to innovate and bring rail workers home safe every day. Tended is growing quickly and we need Implementation Leads to support our technology deployments on client sites in the East Coast Route.
Tasks
As an Implementation Lead, you're the bridge between Tended and our clients, guiding their teams through seamless adoption of our technology on-site.
- Lead key client deployments on the ground, working closely with Tended's project managers to deliver an excellent service.
- Build strong, trusting relationships quickly - first-class communication and interpersonal skills are essential.
- Develop a deep understanding of our products so you can coach users through their day-to-day challenges and get them operating independently.
- Be on-site to see how our products are really used - uncovering new value-adding features and feeding improvements back to the team.
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Travel and Working Pattern
- This is a field-based role centred on regular client site visits across the East Coast Route, with remaining time worked remotely.
- Because we deploy to shift workers, this is primarily a nightshift role and includes weekend and bank holiday working - flexibility to meet the needs of the business and our clients is essential.
- Excellent policies covering travel, accommodation and subsistence expenses, as well as fatigue management and time off in lieu.
- A full driving licence is required.
Requirements
Even if you don’t feel you have all of the requirements listed below, we’d encourage you to apply, as we’re looking for someone who is willing to learn and grow with us.
Essential
- Experience as an ES, ESA, COSS, Site Agent, or in a comparable on-site leadership role within the railway or a related industry.
- Strong interpersonal and communication skills, with an ability to influence site teams and users, and turn them into capable users of our product. Experience of dealing with a range of stakeholders is desirable.
- Comfortable with technology and enthusiastic to develop an in-depth understanding of our products to provide on-site coaching and support to users.
- Meticulous approach and consistently follow established processes and procedures with accuracy.
- Instinctively take initiative to find and fix problems, thinking out of the box to find ways to make things better.
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Desirable
- Practical, hands-on experience of on-the-ground delivery of new technologies, delivering to a range of different kinds of users with different levels of tech-savviness.
- Experience with project management tools.
- Some experience in project management disciplines such as planning, managing risks, dependencies, issues, timelines, budgets, scope, deliverables, and quality.
- Commercial awareness, such as understanding how to demonstrate the value of our work to clients during delivery.
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