Great Western Hospitals NHS Foundation Trust
Unit Manager - Outpatients Administration
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Job Summary
Previous applicants need not apply
The Outpatient Unit Manager will lead on the day-to-day management of unit teams and serve multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
You will provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
In liaison with the Operations Managers, you will be responsible for ensuring the appropriateness of the services and ensure that the performance management requirements of the Trust are met.
At the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes. Such applications will be considered alongside all other applications.
Main duties of the job
- To lead on the day-to-day management of unit teams and serving multiple specialties, supporting the Operations Managers to deliver key performance indicators and service standards and developments.
- To provide first line management of the Administration unit, with responsibility for performance, workload management, policies and procedures, standards of customer care and quality.
- In liaison with the Operations Managers, responsible for ensuring the appropriateness of the services and that the performance management requirements of the Trust are met. In particular financial expenditure targets, cost control, quality, and activity targets.
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We are proud to be part of BSW Hospitals Group - a formal partnership between Great Western Hospitals NHS Foundation Trust, Royal United Hospitals Bath NHS Foundation Trust and Salisbury NHS Foundation Trust. With a combined workforce of over 17,600 colleagues, and budget of 1.6 billion the Group is united by a common purpose to deliver the best possible care to over 1 million people. We are creating a health and care system that works with the people we care for, reducing the differences people currently face in access, experience and outcomes, improving the experience of our colleagues and tackling shared challenges like sustainability and finances. Every improvement we make across our Group will be guided by what creates the greatest benefit for our colleagues, our patients, our communities and our partners.
Job Description
Job responsibilities
Operationally responsible for the delivery of the key performance indicators for the Outpatients Unit, in line with divisional and organisational goals and targets, including delivery of national targets like 18-weeks Referral to Treatment, Slot Utilisation and Clinic Template Management.
Please See Attached Job Description For Full Details.
Person Specification
Qualifications
Essential
- GCSE 3 or above including Maths and English
- NVQ 4 or equivalent in relevant subject or equivalent experience and knowledge in a similar role.
- Evidence of formal management development
- Evidence of continuing professional development
- Willingness to undertake NHS specific IT system training including CareFlow clinic template maintenance, case note tracking, patient transport system, RPA Automations
- Evidence of Health & Safety training
Desirable
- ECDL qualification or other formal IT training / qualification
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Experience
Essential
- Evidence of significant administrative experience within a customer focused environment.
- Evidence of successful staff management including performance, recruitment, training, and absence management
- Evidence of successful process design and implementation
- Experience and understanding of outpatient services and performance indicators.
- Experience in implementing NHS policies and guidelines relevant to outpatient services/or equivalent.
- Proven experience of developing administrative processes, analysing information, and report writing
Desirable
- Past experience of working in an area specialising in healthcare appointment making.
- Experience of managing staff
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
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