How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Consultant
What you’ll do
As a Customer Service Consultant, you’ll provide an outstanding service and:
- Educate our customers on how to use our digital platforms
- Give them a choice of how they wish to bank with us
- Actively raise fraud awareness to protect customers
- Identify and support individuals in potentially vulnerable situations or those with complex needs, ensuring financial inclusion for all
We’re looking for ambitious, helpful individuals who are passionate about delivering an outstanding customer experience. Previous customer service experience is helpful but not essential. What we value most is someone who can hold meaningful conversations and demonstrates genuine enthusiasm for going above and beyond every day—everything else we’ll train you on!
At HSBC, we’re committed to your development:
- Access to our learning platform
- Opportunities for career growth
Key Responsibilities
- First point of contact for customers: Take ownership of their needs and deliver an exceptional customer experience
- Educate customers on HSBC digital services and fraud awareness
- Identify and support vulnerable customers, ensuring they receive the right assistance
- Assist with complex banking needs to foster trust and confidence in our services
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Success Criteria
To excel in this role, you’ll need:
- Excellent communication skills to engage empathetically with customers and build lasting relationships
- Proactive ownership of enquiries—taking them through to resolution while exceeding expectations
- A personalised, friendly, and efficient approach** in every interaction
- An ability to adapt quickly to shifting priorities in a dynamic working environment
Work Preparation & Location
- Full-time, 35 hours per week (Monday-Friday 09:00-17:00, Saturday 09:00-13:30)
- UK-based roles only—must be eligible to work long-term in the UK (minimum 14 months, no sponsorship available)
- Training requirement: Mandatory 9-day training course (3 weeks) during which holidays cannot be taken
- Coverage includes branch-specific operations, digital platforms, and HSBC services
Additional policy:
- Occasional branch support within a reasonable distance (expenses reimbursed per HSBC policy)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You’ll Gain
Compensation & Benefits
- Starting salary: £27,200 (35-hour weekly basis)
- Annual discretionary performance bonus
- Guidelines:
- 6 weeks’ holiday, inclusive of bank/public holidays (with option to purchase more)
- Pension scheme with market-leading employer contributions
Perks & Benefits:
- Perks at Work – Access to **30,000+ national/HSBC-**exclusive discounts
- BUPA Healthcare for personal well-being
- Life Assurance (4× annual salary equivalent)
- Flexi-benefits platform (e.g. gym membership upgrades, retail vouchers, car breakdown cover)
- Sharesave schemes – Monthly savings plan with employee share purchase discounts
Commitment to Diversity & Inclusion
At HSBC, we foster: ✔ Diverse and inclusive workplaces for all backgrounds ✔ Disability Confident leadership (interview guaranteed if minimum criteria are met) ✔ Neurodivergence and long-term condition inclusivity
If you require adjustments during recruitment, please reach out to your recruiter.
Note: May require part-time Saturday attendance (not all branches open).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location