HSBC Global Services Limited
Universal Banker
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Universal Banker
Customer Service Consultant
About the Role As a Customer Service Consultant at HSBC, you’ll drive outstanding service by:
- Guiding customers to use our digital platforms flexibly
- Raising fraud awareness and supporting vulnerable or complex cases
- Ensuring inclusive financial services for everyone
We seek ambitious, passionate individuals with helpful personalities. Previous customer service experience is advantageous, but we prioritise conversational skills and a supportive attitude.
What You’ll Do
- Serve as the first point of contact, resolving customer queries with ownership and excellence
- Educate customers on HSBC’s digital services and promote fraud prevention
- Identify and support vulnerable customers, ensuring they receive tailored assistance
- Address complex banking needs with empathy and professionalism
What We’re Looking For
To excel in this role, demonstrate: ✔ Exceptional communication skills – Build rapport, listen actively, and show empathy ✔ Problem-solving resilience – Navigate dynamic environments and exceed expectations ✔ Ownership mindset – Deliver personalised, friendly, and efficient service
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Candidates without precise customer experience can thrive with the right attitude!
Working Details
- Hours: Full-time, 35 hours/week (Mon-Fri: 09:00–17:00, Sat: 09:00–13:30 for eligible branches)
- Eligibility: UK residents aged 18+, with valid right to work (minimum 14 months). Sponsorship unavailable.
- Branch Support: Occasional travel for nearby locations (expenses covered).
Note: Student visas must permit full 35-hour workweeks.
Training
- 9-day induction, split over 3 weeks (brick-and-mortar training only) Responsibilities during training: No annual leave until completion.
Why Join HSBC?
Financial Reward:
- Starting salary: £27,200 (annual + bonus progressions)
- 6 weeks’ holiday (inclusive of bank/public holidays + extra options via our platform)
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perg Benefits:
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** 주지 인증 sets:** 30,000+ discounts (shopping/retail/recreational)
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Pension contribution: Market-leading
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Health & Security:
- BUPA Healthcare (morning hospital appointments)
- Life Assurance (4x your salary)
- Remote concierge support
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** vibrational support:**
- Health club subscriptions
- Car breakdown cover
- Retail voucher cards
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Sharesave scheme, a monthly savings plan for subsidised HSBC shares
Diversity & Inclusion
HSBC is committed to fostering equitable opportunities. Priorities include: ➤ Gender diversity & ethnic integration ➤ Neurodiversity inclusivity ➤ Disability support represented by Britain’s Disability Confident Leader
Accommodations: If you need support in interviews or applications, kindly contact the Recruiter.
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Jessica, London
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