Urban Outfitters Europe
Urban Outfitters Assistant Store Manager - Brighton, UK
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Department Manager
Location: Urban Outfitters, Unit MS6, Cranbourne Street, Brighton, BN1 2RG, United Kingdom
About the Role
The Department Manager at Urban Outfitters will play a pivotal role in assisting store operations, driving profitability, and fostering a culturally rich, creative, and customer-centric retail environment. You’ll be responsible for managing teams, ensuring excellence in service, and aligning daily activities with the store’s long-term strategic goals. As a key leadership figure, you’ll guide team members, uphold Urban Outfitters’ standards, and embody the “Peers Teaching Peers” philosophy to inspire growth and development.
Key Responsibilities
People & Team Development
- Oversee and lead a large team, ensuring day-to-day productivity and success.
- Recruit, train, and develop future managers to support operational growth.
- Act as a mentor for Department Managers, ensuring succession planning aligns with business objectives.
- Manage performance development, including:
- Performance appraisals
- Individual Development Plans (IDPs)
- Coaching and counselling
- Disciplinary procedures
- Champion positive role modelling and company standards across all team members.
Leadership & Communication
- Collaborate with Department Managers to host effective daily and department meetings.
- Inspire and lead by example, fostering a shared vision and cohesive store culture.
- Participate in the rollout of new training and operational initiatives.
- Maintain clear, impactful verbal and written communication with all stakeholders.
Managing the Retail Environment
- Lead by example in customer service, standards, and workflow efficiency.
- Train and coach staff on customer service excellence, product placement, and time management.
- Achieve Company-average mystery shop standards, reinforcing customer satisfaction.
- Uphold a positive store environment by setting clear goals and expectations.
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Operations & Loss Prevention
- In the absence of the Store Manager, conduct regular walkthroughs with the Visual Merchandising Manager and Department Heads to provide actionable feedback.
- Ensure timely and accurate execution of all store-level operational procedures.
- Minimise stock loss through training in loss prevention practices.
- Maintain functional shipment processing to keep sales floors fully stocked.
- Demonstrate exceptional organisational skills, prioritising tasks effectively.
- Strict adherence to health & safety protocols to safeguard employees and customers.
Merchandising & Creative Direction
- Bridge the gap between management and creative teams to enhance the store’s aesthetic and operational flow.
- Equip team members with fashion trend knowledge to support creative merchandising.
- Oversee timely, clean, and professionally executed floor sets and displays.
- Maximise sales performance through strategic merchandise management (from stock receipt to sales process).
- Interpret store profitability reports to drive data-backed decisions.
- Stay informed on market trends, customer preferences, and external influences (e.g., media, local community).
- Optimise stock levels based on market insights and store environment.
Commercial Awareness
- Support the Store Manager in boosting retail profitability through analytical and innovative merchandising.
- Encourage team members to utilise company reports to respond to marketplace trends.
- Exceed store targets by leveraging entrepreneurial insights and proactive market engagement.
Requirements
Experience & Skills
- Proven experience in retail management, particularly in a fast-paced, high-volume fashion environment.
- Strong culture of commitment to our VIBE (values, individuality, boldness, expression) and service excellence.
- Ability to drive measurable results in sales, payroll, and stock loss metrics.
- Track record of mentoring and developing Department Managers.
- Problem-solving mindset—ability to identify issues in scheduling, organisation, and back-of-house operations and propose creative solutions.
- Deep appreciation of Urban Outfitters’ culture and its appeal to local markets.
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Prepare to Deliver
- Collaborative leadership—enabling team success while meeting departmental goals.
- Resilience and adaptability in a dynamic retail landscape.
- Strong work ethic with a focus on performance and continuous improvement.
The Rewards – Why Urban Outfitters?
Work-Life Balance
- ‘Life Leave’ – One day per year dedicated to personal milestones, in addition to standard annual leave.
Wellbeing Support
- Employee Assistance Programme (covered mental, physical, and financial health support).
- Discounts on external gym memberships.
- Private Medical Insurance for eligible employees.
Employee Discounts
- Up to 40% discount on all URBN Brands (Urban Outfitters, Free People, Anthropologie, Terrain, & Forum).
Travel & Commute
- Season Ticket Loan Scheme for eligible employees.
- Cycle to Work Scheme available to support eco-friendly commuting.
Learning & Growth
- Structured internal development programmes alongside structured continuous training.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer. Our commitment to diversity and inclusion ensures fair employment practices for all. We evaluate candidates based on:
- Skill and merit
- Business needs
- Job requirements
Regardless of:
- Age
- Sexual orientation
- Sex or gender reassignment
- Pregnancy
- Marital status
- Religion or belief
- Race or ethnicity
- Disability
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