Urban Outfitters Europe
Urban Outfitters Sales Associate (25hr) - Guildford, UK
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Urban Outfitters Sales Associate (25hr) - Guildford, UK
Store Associate (Part-Time/Fixed-Hour) – Urban Outfitters – Guildford
Location: Unit 200, The Friary Centre, North St, Guildford, GU1 4YT, United Kingdom
About the Role
The primary objective of this role is to support the store management team in cultivating:
- A creative and inspiring store environment
- Employee development opportunities
- Alignment with Urban Outfitters’ VIBE philosophy
- Implementation of the “Peers Training Peers” initiative
Key Responsibilities
People
Ensure a vibrant, customer-focusedStore experience by:
- Delivering a positive, engaging customer experience through conversation and service.
- Prioritising customer interaction over non-sales tasks during peak selling hours.
- Meeting Urban Outfitters’ mystery shopper standards for store presentation.
- Contributing to a happy, collaborative, and inclusive team environment through:
- Respectfulness, helpfulness and positivity.
- Serving as a positive role model for peers.
Teamwork & Communication
Foster a united and productive team by:
- Working collaboratively to achieve shared goals.
- Mentoring and training colleagues in line with the “Peers Training Peers” philosophy.
- Participating actively in daily departmental meetings with clear, constructive communication.
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Operations
Maintain efficient daily operations through:
- Proficient handling of till tasks, shipments, and fitting room guidelines.
- Assisting in managing incoming shipments, ensuring stock areas remain clean and organised.
- Accurately completing weekly tasks, including:
- Markdowns
- Re-ticketing
- Transfers
- RTVs (Returns, Transfers, Void)
- Adherence to loss prevention policies and inventory control measures.
- Strict compliance with health & safety regulations.
Merchandising & Store Presentation
Contribute to a visually appealing and well-stocked store by:
- Upholding merchandising and cleanliness standards.
- Ensuring all products are properly ticketed and sales floors are adequately stocked.
- Supporting sales-driven merchandising projects and trend displays.
- Enhancing the Urban Outfitters aesthetic through eye-catching displays.
Requirements
- No absolute requirement for retail experience; willingness to learn is valued.
- Awareness and affinity for the Urban Outfitters brand and its relevance to the local market.
- Strong communication and people skills to engage with customers and colleagues.
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The Perks
Work-Life Balance
- ‘Life Leave’: One extra day of paid leave per year for major life events, in addition to your annual entitlement.
Wellbeing Support
- Employee Assistance Program (mental, physical, and financial health support).
- Discount on external gym memberships.
- Private Medical Insurance (available for eligible staff).
Employee Discounts
- Up to 40% discount on all products across the URBN Brands portfolio (Urban Outfitters, Free People, Anthropoile, Teremana, Urban Renewal, etc.).
Travel Benefits
- Season ticket loan scheme (eligible employees).
- Cycle to Work Scheme (eligible employees).
Career Development
- Structured training and mentorship available.
- Continuous learning and career progression opportunities.
#UrbanEU URBN is committed to diversity and inclusion—equal opportunities based solely on merit, skills, and business needs. We reject discrimination against:
- Age, sex, sexual orientation, gender reassignment, pregnancy, marital status, race, religion or faith, disability.
All employment decisions are made purely based on job performance and qualifications.
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