Urban Outfitters
Urban Outfitters Store Manager - Tunbridge, UK
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Location This position is located at 13-17 Calverley Rd, Tunbridge Wells, TN11XU, United Kingdom
Role Summary
The main objective of this role is to oversee the operations of the store and be strategic in short and long term planning. Assume total store accountability for sales, service, profitability, and loss prevention. To achieve a store community that fosters creativity and inspires the Urban Outfitters customer. Ensure appropriate feedback and guidance is given in order to execute a high rate of succession and employee development. Participate in building community relationships that directly reflect the Urban culture. To uphold the Urban Outfitters “Peers Teaching Peers” philosophy.
What You'll Be Doing
People:
- Strategically recruit, train, and develop managers to increase the day-to-day productivity of the business
- Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business
- Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counselling, and Disciplinary actions) for a productive and successful workforce
- Uphold Company standards and act as a strong leader to the team
Leadership & Communication:
- Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place, i.e. agenda
- Model the way for the store team and inspire a shared vision
- Responsible for the roll-out of new training and operational initiatives
- Possess excellent communication skills in both written and verbal form
Managing the Environment:
- Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment
- Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement, and time management
- Achieve Company-average mystery shop results by guiding the team to uphold the Company’s customer service standard
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Operations:
- Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
- Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
- Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices
- Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked
- Possess excellent organizational skills and have the ability to plan, organize, and execute projects by priority
- Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents
Merchandising & Display:
- In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects
- Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions
- Work with the Visual Merchandising Manager, Display Artist, and management team to ensure floor sets are well organized, schedules appropriately, cleanly executed, and completed timely
Commercial Awareness:
- Lead the team to maximize store sales through analytical and creative management of merchandise from receipt to sales
- Assume total accountability for the store’s profitability and guide the management team to utilize Company reports to react to trends and drive business
- Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences, i.e. media and local community
- Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
- Demonstrate entrepreneurial skills to achieve and exceed store targets
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What You'll Need
- Experience in a senior management role working in a fast-paced, high-volume fashion retail environment
- Upholding excellent VIBE and a service-orientated culture
- Ability to positively impact statistical results in sales, payroll, and stock loss
- Proven record of developing talented individuals at Department Manager level
- Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organization)
- An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market
The Perks
Work Life Balance:
- ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical, and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#UrbanEU #LI-TS1
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements, and business needs.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills