HealthHero
Urgent Care Coordinator- Permanent, Part-time(OOH, Shropshire, Telford & Wrekin)
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Urgent Care Coordinator (Part-Time, 24/7 Rota) – Shropshire, Telford & Wrekin
Are you ready for a dynamic and meaningful role in Urgent Care?
Are you interested in joining a dynamic team that provides the best possible care to patients? Are you seeking a new challenge and an opportunity to advance your career while gaining valuable experience within an Urgent Care setting? If so, we would love to hear from you!
Following our recent organisational growth, we are pleased to announce a new part-time role to support the delivery of GP Out of Hours and Care Coordination services in Shropshire, Telford & Wrekin.
We are seeking enthusiastic individuals to join our Urgent Care team as an Urgent Care Coordinator, working within a 24/7 rota, including weekday overnights and weekends. We are looking for individuals who thrive in a busy, varied environment and want to be part of a high-performing, supportive team.
Please note: Upon applying for this role, we will be able to share our set rota pattern with you for consideration.
### About the Role
Location: Telford Headquarters (Office-based: Grosvenor House, Telford)
The Urgent Care Coordinator position is a multi-faceted, 24/7 role requiring:
- Excellent communication skills
- In-depth knowledge of operational processes
- A proactive, can-do attitude
Key Responsibilities Include:
- Acting as a responsive contact point within the Single Point of Access (SPA)
- Shift coordination for both the SPA and the Out of Hours Urgent Care service
- Engaging with medical, clinical, and healthcare professionals (including ambulance services and NHS 111)
- Planning and resource utilisation to ensure efficient service delivery
- Supporting clinicians in accessing community health teams
- Supervising operational staff
Important Note: Due to our 365-day-a-year operation, working hours are flexible and will include days, weekends, overnights, and Bank Holidays.
### About You
You will work at the heart of our urgent care service, ensuring the best possible care for patients and service users. While our service can be extremely busy, you will thrive in this vibrant, fast-paced environment—no two days are ever the same!
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A typical day might include:
- Being the point of first contact for medical, clinical, and healthcare professionals.
- Planning workflows to optimise people and resources.
- Assisting clinicians with access to community health teams.
- Supervising and coordinating operational staff to maintain smooth function.
If you are:
- Organised and detail-oriented
- Enjoy planning and problem-solving
- Looking for career progression or a new challenge—this role could be perfect for you
We offer full training and ongoing professional development, ensuring you feel confident and comfortable in your role.
### Key Skills and Experience
essentials include:
- Good standard of general education
- Experience in a similar role (preferred but not essential for enthusiastic applicants)
- Excellent communication skills (both written and verbal)
- Attention to detail and strong organisational abilities
- Ability to prioritise workload effectively
- Caring, empathetic nature and passion for patient-centred care
### About Us
HealthHero Integrated Care Services (IUC) is an integrated urgent care provider for patients registered with a General Practitioner in Shropshire, Telford & Wrekin.
Our mission is simple: to simplify healthcare, improve lives—and make care feel instant, intelligent, and human.
As Europe’s largest digital health provider, we deliver over 4 million consultations yearly with our pioneering AI-powered platform, supporting millions to access care exactly when they need it. We collaborate with leading insurers, employers, and public health systems to reconfigure what “healthcare” can be.
We are high-growth, capital-backed, with a strong digital foundation, blending data expertise, clinical leadership, operational insight, and consumer empathy—all while building a next-generation health system.
Our Values: Always SOAR Our guiding principles—Simplify, Own, Aspire, Respect (SOAR)—drive everything we do.
Explore More: Learn about our Operational Quality Account
### Why Join Us?
- Build healthcare of the future: Help redefine how millions access care, guided by digital innovation and human touch.
- Cross-functional collaboration: Work alongside tech pioneers, executives, creatives, and clinicians.
- Stay ahead: We prioritise scalable solutions, proactive health, and AI-informed care—shifting from reactive treatment to sustainable wellbeing.
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### What We Offer
- 33 days holiday per annum (inclusive of bank holidays, pro-rata for part-time)
- Competitive base rate: £13.63/hr, with enhanced rates for evenings & weekends (up to £18.40/hr, depending on shift)
- Pension Scheme
- Simply Health cash plan membership
- Life Assurance
- Free staff parking
### How to Apply
If this role resonates with you, we’d love to hear from you!
For further details or questions, please contact our Recruitment Team:
Email: recruitment-team@healthhero.com
Closing Date: Friday 10th July 2026 (5pm)
### Additional Information
- We reserve the right to close the job if sufficient applications are received.
- Note: Unfortunately, we are unable to sponsor external candidates for visa purposes.
- Initial training phase: During the first four weeks, flexibility may be required, subject to confirmation.
### Equality, Inclusivity, and Diversity
In line with our commitment to Equality, Inclusivity, and Diversity, we welcome and encourage applications from all suitably qualified candidates from all backgrounds.
We are committed to removing barriers, promoting equality, and fostering an inclusive workplace. As such, we celebrate diverse applications from candidates of all ages, disabilities, genders, race, religions, sexual orientations, and beyond.
We are a Disability Confident Employer, ensuring equal opportunities across the board. If you require reasonable adjustments during your application process, please get in touch at recruitment-team@healthhero.com.
### Safeguarding
For information relating to our commitment to safeguarding in healthcare, visit this link.
If this opportunity excites you, apply today. Let’s transform urgent care—one conversation at a time.
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