HealthHero
Urgent Care Coordinator- Permanent, Part-time(OOH, Shropshire, Telford & Wrekin)
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Urgent Care Coordinator Role Opening – Shropshire, Telford and Wrekin
Are you interested in joining a dynamic team that provides the best possible care to patients and seeking a new challenge while advancing your career in Urgent Care? If so, we’d love to hear from you!
Following recent organisational growth, we have a part-time role opening in our forward-thinking Urgent Care team based in Telford and Wrekin, supporting GP Out of Hours and Care Coordination Services.
About the Role
We are seeking enthusiastic individuals to join our Urgent Care team as an Urgent Care Coordinator in a 24/7 rota, including weekday overnights and weekends. Successful candidates must thrive in fast-paced, varied environments and contribute to a high-performing, supportive team.
Based at our Telford Headquarters, this multi-faceted, role requires: ✔️ Excellent communication skills ✔️ In-depth knowledge of operational processes ✔️ A proactive, can-do attitude
Core responsibilities include: • Acting as a responsive contact point in the Single Point of Access (SPA) • Coordinating shifts for SPA and Out of Hours Urgent Care services • Handling escalations (e.g., liaising with ambulance services and NHS 111)
Key working arrangement: Due to the 365-day, 24/7 operations, shifts include days, weekends, overnights, and Bank Holidays. The rota pattern will be shared upon application.
What You’ll Do as an Urgent Care Coordinator
You’ll ensure the best possible care is delivered to service users in a busy, ever-varying environment. Your day-to-day may involve:
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Providing a responsive point of contact for: • Medical and clinical professionals • Ambulance service coordination • NHS 111 referrals
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Planning and resource allocation, ensuring optimal people and resource utilisation
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Assisting clinicians in accessing community health teams
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Supervising operational staff
Career progression and training are prioritised, so no experience? No problem! Training and continuous professional development will equip you for success.
Key Skills & Experience
- A sound general education (equivalent to GCSEs)
- Previous Urgent Care, customer service, or healthcare logistics experience
- Exceptional communication skills (written and verbal)
- Attention to detail
- Prioritisation skills to handle heavy workloads
- Compassionate and empathetic nature
About Us – Integrated Urgent Care and HealthHero
We are HealthHero, Europe’s largest digital health provider, supporting 4 million+ consultations annually across urgent care platforms, mental health services, and long-term condition management.
Our mission: "To simplify healthcare and improve lives through intelligent, instant and profoundly human care."
We merge clinical expertise, cutting-edge AI, and technology to:
✔️ Empower care users via our digital clinic, helping them access help seamlessly, exactly when they need it. ✔️ Partner with UK insurers, employers, and public health systems to drive proactive, sustainable health initiatives. ✔️ Build a new generation of AI-powered, always-on healthcare systems — shifting from reactive treatment to proactive wellness.
Our team is a blend of: 🔹 Digital health innovators 🔹 Consultants 🔹 Curators of care 🔹 Clinical experts united by a common purpose: making healthcare human
We don’t just use technology; we are healthcare-gateways, combining the efficiency of science with the empathy of connections.
Why Join Us?
Our values shape our work: • Simplify – making things easy and accessible • Own – taking accountability and driving improvements • Aspire – pushing boundaries to innovate • Respect – for patients, colleagues, and stakeholders
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Explore our Quality Account and broader system impact on Shropshire’s healthcare experience.
What We Offer
– Up to 33 leave days per year, including bank holidays (pro-rata for part-time roles) – Hourly pay: • £13.63/hr base rate • + up to £18.40/hr for evenings/weekends (dependent on shift timing) – Company pension scheme – Simply Health cash plan membership – Life assurance – Free staff parking
About the Recruitment Process
We may close the job early if we receive sufficient applications. Please note: We’ll require temporary flexibility during the first 4 weeks to facilitate training.
Applying
Join us if you’re passionate about making a difference in urgent care! For the full description or questions, contact:
Closing date: Friday 10th July 2026 (5pm)
Office location: Grosvenor House, Telford
Equality, Inclusivity & Diversity
We wholeheartedly commit to equality and diversity within our team and applicants. This role connects with: 🌈 Patients from all backgrounds 🌟 Personal attributes (age, disability, gender, ethnicity, orientation, etc.)
As a Disability Confident Employer, we welcome requests for reasonable adjustments during your application or interview process. Contact:
Safeguarding
Please see our Safeguarding Policy for details on our ethical standards and compliance with healthcare requirements.
Apply today, — EMS Shropshire Telford & Wrekin is where a meaningful career in urgent care comes to life. 🚀
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