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AI Adoption & Enablement Lead
At Beam, you get to do work that matters for the world. We’re solving the world’s toughest social problems with an incredible team, tech and AI. And we’re growing fast 🚀.
It’s not easy. Nothing worth doing ever is.
Join a company at the forefront of social impact, driving first-of-its-kind positive change. You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.
From top-tier coaching, personal development budgets, to competitive salaries, we take care of everyone who works at Beam.
We’ve already seen incredible growth from our Beam Notes product, helping frontline workers save over 8 hours of admin per week. From social workers, NHS clinicians, to mental health practitioners and safeguarding specialists, nearly 100,000 frontline workers across the UK, US and Australia are now using Beam Notes regularly to deliver faster, more human-centred support.
About the Role
Enablement sits at the heart of Beam. You’ll sit within the AI Adoption & Enablement Team, working directly with the people who use Beam Notes every day and the teams who support them.
You’ll own the full implementation journey for a portfolio of accounts. You’ll be the person users rely on to make implementation feel fast, clear, and supported—and you’ll use data to spot where things might be slipping before they do.
What you learn in your accounts will shape how the whole team works.
Why it matters: Beam Notes is used by frontline workers who are delivering impactful support. Getting adoption right and doing it fast, is what turns a deployment into a success story.
Your Responsibilities
Owning Implementation End-to-End
- Taking accounts from activation all the way through to sustained adoption
- Running structured onboarding and implementation programs, hitting milestones, and keeping timelines on track
- Acting as the primary point of contact for users and project managers throughout the implementation journey
- Managing project scope, timelines, risks, and dependencies across multiple concurrent implementations
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Leading Customer-Facing Moments
- Running kickoff meetings, onboarding sessions, and structured training (both live and remote)
- Travelling across the UK where necessary to support major onboarding moments in-person
- Being a trusted point of contact for users before, during, and after training
- Delivering sessions that feel practical, high-energy, and relevant—even for repeat groups
Driving Adoption and Performance
- Monitoring usage across your accounts, spotting disengagement early, and acting on it
- Tracking implementation performance metrics—such as:
- Time-to-go-live
- Time-to-first-value (and more)
- Identifying risks early, removing blockers, and driving mitigation plans to keep launches on track
Working Cross-Functionally
- Coordinating across Customer Success, Product and Engineering to keep implementations moving
- Feeding user patterns and blockers back to Product and CS so the tool keeps getting better
Building the Function
- Improving guides, videos, and onboarding materials based on field observations
- Contributing to scalable onboarding frameworks—such as:
- Templates
- Documentation
- Implementation playbooks
What You Are
A warm, confident facilitator: You can make technology feel relevant to someone who never asked for it. You bring energy to every session and know how to keep delivery fresh—even for repeat groups.
A structured project manager: You're comfortable owning timelines, tracking milestones, and managing risks across multiple active implementations without dropping anything.
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Patient and empathetic: You connect with frontline workers, understand their challenges, and break down complexity without making people feel talked down to.
Data-curious: You're comfortable in usage dashboards and implementation metrics—and you let the numbers guide where you focus.
Organised and calm under pressure: You manage competing priorities across accounts, adapt quickly when things shift, and keep customers confident throughout.
Genuinely mission-driven: You care about the people using this product, not just the product itself.
About Beam
Our team of 200+ embraces a hybrid working approach, enjoying 2–3 days of vibrant collaboration in our beautiful Shoreditch co-working space. This space includes:
- Rooftop views
- Onsite barista
- Fully-equipped gym
We’ve picked up an armful of awards, including recognition from our former Queen, as well as accolades from:
- WIRED ("10 hottest startups in London")
- LinkedIn ("Top 15 UK Startup")
- Coverage across the likes of The FT, BBC, TechCrunch, Forbes, and The Guardian
We’re proud to be backed by some of the world’s leading tech investors and entrepreneurs, including the founders of Booking.com, Calm, Shazam, and Dropbox.
Ready to start a career with impact?
We’re excited to hear from you.
Reasonable Adjustments
Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This extends to our hiring practices.
We recognise that some candidates may need additional support to give them the best chance of success. If you require a reasonable adjustment during your process, please let your Talent Partner know. You’re encouraged to share this information—but there’s no obligation to do so.
Please note: Reasonable adjustment requests will not influence hiring decisions.
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