Buckinghamshire New University
User Engagement and Experience Librarian
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Full Time - High Wycombe
Salary - £33,951 - £37,694
We’re not trying to fit in with the higher education status quo. We’re challenging it. We’re doing things differently - because our students, our staff, and our world need us to.
So this is an exciting moment to join us. We’re boldly reimagining what a university can be: a place rooted in social mobility, a community where difference is celebrated, and an institution that empowers people to become more than they thought possible.
We're looking for student-focused professional to join Library and Learning Services as our User Experience and Engagement Librarian. This newly created role will lead engaging and inclusive activities that helps students connect with our services, resources and spaces, while also overseeing the day-to-day delivery of first-line library services. We are looking for someone who combines strong operational skills with creativity, initiative and a genuine commitment to excellent user experience, and who can use feedback and data to improve services in practical and meaningful ways.
What We Offer
- Generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
- Hybrid working (dependent on business needs)
- Training & development support opportunities
- Contributory pension scheme
- Free gym membership for our on-site gym
- A range of staff discounts with major retailers
Please click here to see our wide range of benefits available for employees.
Please click here for our behavioural-based interview question bank.
Please click here to view our employee handbook.
If you have the qualities and attributes representative of the University’s values and ambition, we would be delighted to hear from you.
For further information about this role please contact Rachel Scott Halls: rachel.scotthalls@bnu.ac.uk.
All applications are to be made in full and online.
BNU is proud to have a diverse community and a strong track record of diversity, equity, and inclusion. We are committed to promoting an inclusive and diverse workplace and aim to continue building an environment where everyone thrives and can be themselves. We therefore particularly encourage applications from candidates who are likely to be underrepresented in BNU’s workforce. These include people from global majority backgrounds, people with disabilities, and LGBTQI+ people, particularly in more senior roles.
Please let us know if you require any adjustments or support during the recruitment process. We are happy to discuss any reasonable adjustments that would enable you to perform to the best of your abilities in your role. Please reach out to Rachel Scott Halls, rachel.scotthalls@bnu.ac.uk if you have any specific needs or if you would like more information on how we can support you.
We ensure that our interview/shortlisting Chairs complete the relevant e-learning and/or inclusive recruitment training.
If you’re considering using AI to support your application, we encourage you to question the value it adds. The use of AI tools sometimes erodes authenticity and prevents us from being able to assess the real you. We strongly recommend you prepare your application using your own skills and knowledge and that AI is only used for the purpose of review.
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Closing Date: 19th July
Interview Date: Week commencing 3rd August
If you are invited to interview for this role, you will need to provide evidence of your eligibility to work in the UK and if on a visa, current visa and status. Sponsorship is dependent on the salary level of the position. Due to the salary for this post, we are unable to offer visa sponsorship to the successful candidate.
BNU is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.
Job Description
Job Title: User Engagement and Experience Librarian
College/Directorate: Library and Learning Services
Grade: F
Location: High Wycombe with regular working at our other campuses
Hours: 37
Responsible to: Head of Library Engagement
Responsible for: Supervision of staff at service points
Job Purpose
Our User Experience and Engagement Librarian will develop an innovative range of activities and initiatives to engage our students in Library and Learning Services ensuring that they receive the best possible experience. With operational oversight of our first-line services and spaces they will ensure they are safe, welcoming, and inclusive, reviewing data and feedback to continually improve our service delivery.
To practice an inclusive approach and support building an inclusive university community where people can be themselves.
Main Duties & Responsibilities Of The Role
- Working with the Library Engagement team, develop and run engagement and outreach activities, building connections with our user groups to understand their needs with a particular focus on our students.
- To develop effective Library and Learning Services feedback mechanisms using formal and informal channels collaborating with the wider team to develop and implement action plans and ensuring we close the feedback loop.
- To develop creative and innovative approaches to the communication and promotion of Library and Learning Services to key stakeholders to drive engagement and increase awareness of services and resources.
- To ensure high-quality user experience through contributing to the development of procedures and processes, training staff to deliver our services.
- Supervise the operational delivery of library circulation and first-line enquiry services.
- To have operational responsibility for the library environment, ensuring the spaces are safe, inclusive, and welcoming with accurate and timely information provided to key stakeholders.
- To support all library users in their use of the Library’s resources, spaces, and services, acting as a point of referral for complex circulation and library account enquiries.
- Whilst based at one campus, the post holder will be expected to work at our other campuses at least once per week.
- Contribute to the delivery of Library and Learning Services’ evening and at weekend staffing rota.
- Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
- Such other duties temporarily or on a continuing basis, as may reasonably be required.
- Supervisory duties including motivating and supporting team members, giving direction and feedback, ensuring adequate staffing cover, and having an agile approach to change.
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PERSON SPECIFICATION
A = Application T = Test I = Interview
Education, Qualifications & Training
Means of Testing
- Educated to degree level or equivalent
A
Knowledge & Experience
- Experience working in an academic library or learning support function within HE or FE
A/I
- Experience delivering excellent customer experience including developing services to meet customer needs and assessing the impact of improvements
A/I/T
- Experience supervising staff, agreeing objectives, organising and delegating tasks, and giving feedback
A/I
- Experience of writing engaging web content to provide service information, support customers, or promote services
A/I/T
- Experience identifying problems and using initiative and creativity to identify practical and suitable solutions
A/I
- Experience presenting complex information and concepts to a range of different audiences
A/I/T
- Knowledge of the current trends in UK HE libraries including new and emerging technologies
A/I/T
Skills
- Digitally able and proficient in Microsoft tools, library management systems, and library resources
A/I/T
- Ability to plan, organise, and prioritise own workload and work effectively under pressure to required deadlines
A/I
- Ability to work independently and as part of a multidisciplinary team to deliver a shared objective
A/I
- Ability to collate and analyse qualitative and quantitative data from a range of sources to identify trends and inform date-driven decision making
A/I/T
- Ability to exercise initiative and solve problems
A/I
- Excellent oral and written communication skills
A/I/T
Special Requirements
- Evening and weekend working on a rota basis based on service need
A/I
- Ability to travel to all sites as required
A/I
Behavioural INDICATORS
Developing Self And Others
The BNU Behaviours Framework (BBF) is a framework for all University staff that sets out the key behaviours that exemplify the DRIVE values and ethos of the University. The nine categories provide a clear steer on behavioural expectations that will help support a step change in the performance and culture of the University. The three key behavioural indicators for this post are as follows:
- Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills, and behaviours to enable them to reach their full potential.
- Delivering excellent service
- Providing the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships in order to drive up customer service standards.
- Finding solutions
- Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions.
- Identifying opportunities for innovation.
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