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User Experience Lead
2744 – UX Lead / Manager
As a UX Lead / Manager, you will take a central role in shaping, embedding, and maturing User‑Centred Design (UCD) practices across several large‑scale programmes. This is a genuine greenfield opportunity where you will help define the standards, frameworks, and ways of working that will underpin a new UCD capability from day one. You will influence how research, service design, accessibility, and usability practices are adopted across the organisation, ensuring that UCD becomes a core part of the delivery approach rather than an afterthought. In addition to providing strategic direction, you will also remain hands‑on where needed, guiding teams, supporting research and testing activities, and helping steer the creation of high‑quality UCD artefacts. This role offers the scope to build and mentor a growing UX function, shape best practice, and drive a cultural shift towards truly user‑centred delivery.
📍 Location: Candidates can work from one of the following locations; Glasgow, Perth or Aberdeen (Hybrid working)
🔁 Contract Type: Contract or Permanent considered
What you’ll do
- Lead and oversee UCD strategy and quality across four major programmes
- Establish and embed a consistent UCD framework into delivery processes
- Provide hands-on support where needed (research, service design, usability)
- Shape UCD artefacts, templates, and delivery standards
- Build and mentor a small internal UX capability team (not a lone-worker role)
- Collaborate closely with Change Management to embed UCD earlier in the lifecycle
- Ensure internal user needs remain aligned to end-customer outcomes
- Support adoption and cultural shift toward user-centred delivery
- Guide project teams and vendors on best practice UCD principles
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What to bring
Essential:
- Strong background in:
- UX research
- Service design
- Usability testing
- Accessibility
- UCD methodology and application—especially in low‑maturity or evolving environments
- Experience driving UCD adoption across multiple projects or programmes
- Ability to educate, influence, and advocate for user‑centred thinking
- Comfortable shaping new frameworks and operating models
- Strong stakeholder engagement and communication skills
Desirable:
- Experience in enterprise‑scale transformation
- Familiarity with internal business processes and change frameworks
Mindset & Behaviours (Critical)
- Passionate about UCD in low-maturity environments
- Collaborative, pragmatic, patient, and resilient
- Confident operating within ambiguity
- Driven to grow organisational capability, not just deliver artefacts
What You’ll Get in Return
For employees, we’re committed to recognising and rewarding hard work. Our competitive salary and benefits package includes; Company Pension Scheme, Private Medical & Dental Insurance, Group Income Protection, Group Life Assurance, Cycle to Work and Electric Car Salary Sacrifice Scheme. We also invest in your development. If you choose to self-study in your own time, we’ll fund your study materials and exam fees — and once you pass, you’ll receive an incentive bonus.
How to Apply
We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.
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Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.
📅 Apply now to be part of a team that values initiative, collaboration, and continuous improvement; talent@prosource.it
About us
prosource.it is a professional services provider in technology. Established as a traditional provider of managed IT services, prosource.it has evolved with industry and the rapid pace of change within the technology sector. We recognise the importance of people and business process in the successful adoption of technology and change. Our readiness to embrace and apply change comes from our people and we offer a variety of business services across the lifespan of successful technological deployment and adoption. We are a people centred business with a global workforce of 500 plus staff and contractors.
Our values are central to what we do and how we do it. We feel they are simple and easy to relate to, and we are always looking to welcome new people to the team who share our vision and values. We pride ourselves on being easy to deal with, agile and accepting of change across a wide range of challenging and rewarding roles. We are a team of ‘can do’ and ‘how can I help’ individuals committed to teamwork, partnership, service excellence and delivery.
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