User Experience Researcher

UX Researcher – Contract (Inside IR35) Location: Birmingham (3 days onsite) Rate: £450–£475 per day

We’re looking for a UX Researcher to join a large-scale transformation programme, embedding research into cross-functional teams to support product and service design.

You’ll work as part of sprint teams, delivering high-quality research that informs decision-making across complex user journeys.

Key responsibilities: Plan and deliver mixed-method research across discovery, concept, and validation phases Work closely with Product Managers, Designers, and Business Analysts to shape research questions Conduct research to support end-to-end user journeys and service design Synthesise findings into clear, actionable insights Represent user needs in design and delivery discussions

Key experience: Proven UX research experience within agile environments Strong qualitative research skills Experience working in cross-functional teams Ability to turn insights into clear recommendations Comfortable working at pace within sprint-led delivery

This role suits someone hands-on who enjoys working closely with delivery teams and driving insight-led decisions.