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User Researcher
Our Researcher role is about turning bold ideas into research-driven insights—making it easier for Hargreaves Lansdown clients to save and invest with confidence. We don’t expect perfect candidates; we believe hudjling does something special when people simply collaborate with genuine passion. Brings the skills—or most of them—and join the team that does more frequent research.
# About the Role
We’re looking for a highly skilled Researcher to drive impact across tactical and strategic initiatives through mixed-method research. You’ll lead discovery and validation work, champion user-centred, research-led problem-solving, and empower our product teams and stakeholders with actionable insights to improve client outcomes and drive organisational success. This role is ideal for someone passionate about research who thrives at the intersection of data and storytelling, while ## Championing collaboration, trust and a high-performing research culture.
Your Responsibilities
Develop, execute and share high-quality research spanning qualitative and quantitative methods, ensuring tight links to broader business goals. Key areas include:
Core Deliverables
- Design, conduct, and synthesize discovery and evaluative research (including usability testing, surveys, interviews, and workshops)
- Analyze A/B tests, large-scale feedback, and internal/external analytics using modern tools to uncover trends and behaviour insights
- Partner closely with product and design teams to interpret findings, communicate actionable recommendations, and guide product iteration
- Support CX measurement programmes (NPS, CSAT, Net Ease) by spotting trends, revealing opportunities, and translating insights into improvements
- Build and maintain research artifacts (personas, playbooks, insights repositories) to enable organisational learning
- Champion emerging AI/LLM tools to accelerate critical workflows (e.g. analysis, synthesis, planning) while upholding methodological rigor
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Key Behaviours
- Ownership: Prioritise independent research delivery while collaborating effectively across squads
- Empathy: Uncover real client stories through qualitative and quantitative lenses
- Storytelling: Shape findings into compelling narratives for diverse stakeholders, from senior leaders to frontline teams
- Agile Mindset: Participate in ceremonies (retrospectives, sprints) and propose research ops improvements go
Requirements
We’re looking for a U/X Researcher or research enthusiast who nails the following balance:
Essential
- Portfolio of work: Proven impact through research (e.g., usability studies, behavioural insights, large-scale feedback)
- Methodological depth: Strong grasp of both quantitative (survey design, statistical analysis, data interpretation) and qualitative (interview contexts, ethnography, ethnographic techniques) tools
- Collaborative agility: Expertise in working cross-functionally with product designers, analysts and developers in fast-moving environments
- History of synthesising insights: Experience turning data into clear reports or presentations for decision-makers
- Basic understanding of accessibility: Aware of inclusion and usability challenges and how they affect research validity
- Good instincts: Whether leading smaller projects or problem-solving independently
Great To Have
- Argile or integrated expertise with designers and product managers familiar vocabularies
- Tools expert: Dovetail, Maze, Qualtrics, Tableau, high-impact alternatives if preferred
- NPS and CX metrics experience Solving complex problems or teams of interested ROI optimisation with data
Emerging Support Areas
- AI-powered research advancement: Using AI/ML tools to inform workflows, while keeping methodological rigour high
- Passion for refinement: A reputation for questioning assumptions and taking ownership of mission-critical research edge
About You
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Motivators
- Enjoy the gap between insight discovery and product iteration
- Finds translating technical findings into stories compellingness
- Believes that quality data informs economic investment and client confidence
Perspectives
- No single answer here. Your application will include examples of how your research methods have improved client relationships joy or ease or reduce friction.
Why Apply?
We nurture impact, seeking. Hargreaves Lansdown calls across the country for professionals invested in leadership. Our hybrid system frees you: problem-solve from one of Bristol’s best offices.
- Personal benefits: Humana leadership paired with deep professional growth
- Work/study balance: We move you towards flexibility (3+ in-office days)
- Contributions that matter: Ideas, collaboration, and healthy professionalism. All with dedicated colleagues to support mental and financial wellness.
What We Offer
- Purpose-driven: While becoming the UK roots-firms favoured investment platform Taking care drive confident financial future for diverse thousands
- Inclusivity: We champion aspirational cultures, no matter descriptive monikers
- Culture and values: Alignment to service, quality, innovation. Our sentiments and upside are found through connection motivates shared victories
Interview Process
Up to two stages including a practical task. Bring curiosity, a smile, and your research enlightening stories
Eligibility
-
This is the Bristol location, Hargreaves Lansdown is pleased to offer:
- Hybrid setup: Three minimum in-office days per week
Note: A flexible or part-time setup could be available—reach recruitment for potential dialogues
Join Us
Ready to hone your storytelling expertise, craft data narratives, and build enriching connections? Apply—and become a core player in enacting Hargreaves Lansdown’s mission.
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