Wellcome Trust
User Researcher
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**# User Researcher (Fixed Term) Salary: £53,760 - £67,200 | Contract: Fixed term (12 months) | Closing Date: Wednesday 8th July 2025
About Wellcome
The Wellcome Trust is a global charitable foundation dedicated to improving health for everyone by:
- Funding groundbreaking science
- Shaping health policy and advocacy campaigns
- Building global partnerships
- Committing £16bn to health-related initiatives by 2032
Our focus addresses three urgent challenges:
- Mental health
- Infectious disease
- Climate and health
We use science to tackle these crises but believe collaboration and bold innovations are also critical.
About the Role
Location: Hybrid (3 days at Euston Road office, 2 days remote) Team: Experience Design team (Digital & Technology) Direct reports: Senior User Researcher
Join Wellcome’s inspiring, creative, and user-centred environment, where you’ll design scalable, innovative digital experiences to solve pressing health issues.
This role involves working across a diverse range of initiatives, including:
- Funding and policy platforms
- The Wellcome Collection Museum & Library
- Internal tools and data systems
Your mission is clear: Advocate for user needs, uncover insights to build meaningful products, and collaborate across teams.
Key Responsibilities
As a User Researcher, your work will revolve around these core focus areas:
🔍 Research & Insights
- Plan, execute, and synthesise user research across our digital products using qualitative and quantitative methods (e.g., interviews, surveys, usability testing).
- Focus on understanding user needs, behaviours, and motivations at all stages of product development (discovery → iteration).
- Translate insights into clear, actionable findings that align with product roadmaps.
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📢 Advocacy & Synthesis
- Advocate for user-centred design within multidisciplinary teams.
- Help product managers assess potential risks and value of features through research data.
- Present findings tailored to diverse stakeholders (e.g., developers, designers, policymakers).
🤝 Recruitment & Equitation
- Source diverse participants, including individuals with access needs, disabilities, or specific requirements.
- Engage stakeholders from across Wellcome and external communities to strengthen participant representation.
🚀 Process Improvement
- Scale research efforts to support Wellcome’s agile, lean product delivery.
- Build our user knowledge base and company-wide understanding of user needs.
- Coach and mentor researchers, designers, and all team members in user-centred practices.
📢 Community & Training
- Participate in internal presentations and external meetups to share learning.
- Develop internal resources (e.g., toolkits, case studies) to improve research reproducibility and quality.
About Wellcome’s Digital & Technology Department
- Part of a collaborative team of UX practitioners, developers, and product managers.
- Focus on delivering high-impact digital tools that align with Wellcome’s mission.
- Small team with ownership, great flexibility, and opportunities to innovate.
Requirements
To excel in this role, you must demonstrate the following expertise:
📋 Minimum Requirements
✅ Research experience: Recruit participants, moderate sessions, synthesise insights, and present findings. ✅ Method versatility: Execute both qualitative (e.g., interviews, contextual inquiries) and quantitative (e.g., surveys, A/B testing) research. ✅ Stakeholder management: Communicate findings to diverse audiences (e.g., execs, developers) with clarity and impact. ✅ Agile mindset: Align research efforts with lean/agile product timelines and multidisciplinary teams.
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Why Apply?
If you’re passionate about bridging science and user needs, join an effective, supportive team committed to big health challenges.
📝 Application Process
Submit:
- An updated CV
- Two application questions (see below)
Deadline: Wednesday 8th July
️ Application Questions
-
Evidence of experience (up to 500 words): “Using examples, provide evidence to demonstrate you meet the minimum criteria outlined in the job description.”
-
Project summaries (2 initiatives, up to 250 words each): “For each, describe:*
- Your role in the project
- Purpose of the activity and key objectives
- Your major contributions and outcomes
Why Work at Wellcome?
We offer more than a great salary—you’ll also enjoy:
🏢 Flexible hybrid work (Tues-Thurs on-site, Mon/Tue remote). 🌍 Support for bright, inclusive team culture and global mission. 🚀 Exposure to diverse challenges spanning funding, technology and advocacy.*
Indignty, Equity, and Inclusion
At Wellcome, DEI is a cornerstone of our culture. We prioritise:
- Flexible work adjustments (e.g., part-time, accessibility)
- Reformed recruitment with accessibility accommodations
- A welcoming environment for people from all backgrounds
For more details: Wellcome DEI Policy
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