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Company Description
Mastek Limited is a global provider of enterprise AI, digital, and cloud services that helps organizations achieve measurable and sustainable returns on their technology investments. With a presence in over 40 countries and a skilled workforce of nearly 5,000 employees, Mastek serves key sectors such as Healthcare, Retail, Manufacturing, Higher Education, and Financial Services. Through its “Lead with AI” approach, the company focuses on ethical, scalable, domain-driven AI adoption and partners with leading technology firms including Oracle, Salesforce, Microsoft, AWS, Snowflake, and Databricks. Mastek is committed to innovation through a strong ecosystem of startups, academia, and intellectual property, guided by core values of trust, value, and velocity. The company takes a solutions-focused, relationship-centric, and humane approach, fostering growth through sustainable goals, high ethical standards, and responsible governance.
Position Title: User Researcher
Location: Leeds
Summary
Mastek is seeking a User Researcher to join our dynamic and growing User-Centred Design practice. This role involves leading impactful projects for clients across the public and private sectors, applying user-centred methods in agile environments, and collaborating with a diverse range of stakeholders.
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Key Responsibilities
User-centred Design Projects
- Design and execute comprehensive user research approaches tailored to project objectives.
- Develop insightful, phase-specific deliverables that guide product and service design.
- Communicate complex research findings and project scopes clearly to diverse audiences, ensuring strategic alignment.
Stakeholder Engagement
- Cultivate strong relationships with client teams, promoting understanding and buy-in for user-centred methodologies.
- Mentor stakeholders in UCD practices, enhancing organisational capabilities.
- Identify and propose innovative solutions and cross-sell opportunities, contributing to business growth.
Business Development
- Collaborate on crafting compelling proposals that integrate UCD principles.
- Apply agile and UCD methodologies to bid processes, aligning with client visions.
Community Development
- Contribute to shaping Mastek’s UCD strategy and market propositions.
- Engage in developing the internal UCD community, fostering innovation and collaboration.
Experience
- Demonstratable experience in agile user research within complex programs.
- Proven track record of translating research into insights and solutions.
- Experience with GDS/NHS service standards is highly beneficial, particularly in healthcare contexts.
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Skills
- Strong stakeholder management and communication abilities.
- Proficient in facilitating both virtual and physical collaborative sessions.
- Adept at navigating and clarifying complex, ambiguous project landscapes.
- Competence or interest in service and content/communication design enhances candidacy.
Employee Benefits
- Competitive salary with performance-related bonuses
- Professional development budget and resources
- Choice of technological equipment (MacBook/Windows laptop)
- Flexible working arrangements (remote or office-based)
- Comprehensive healthcare and pension benefits
- Opportunity to engage with diverse, high-impact projects
Join Us
Are you driven to elevate user research beyond conventional boundaries? If you’re passionate about embedding UCD at the heart of digital transformation, we invite you to join our collaborative team. We value varied perspectives and experiences—apply today to leave your mark on the future of design consultancy!
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