Criminal Justice Hub
User researcher for justice service - Volunteer
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User researcher for justice service - Volunteer
Volunteer (User Researcher) – Criminal Justice Hub
We need an experienced user researcher to help us understand users, test journeys, and improve accessible content and tools for those navigating the criminal justice system.
Why This Role Matters
Your work will directly shape the future of Criminal Justice Hub, ensuring reliable and accessible information is made easier for everyone.
The justice system is complex—often requiring clear guidance during difficult moments. Information is scattered across multiple sites, documents, and organisations. By helping us clarify what users actually need, where they struggle, and how they search for answers, you’ll contribute to a clearer, more useful, and more inclusive platform.
Your research will:
- Guide improvements to our beta website
- Help prioritise new content
- Shape better tools for real user needs
- Ensure the project avoids assumptions and centres accessibility, clarity, and public benefit
This role is critical because Criminal Justice Hub is still developing. Strong user research now will establish a better foundation for future growth.
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What We’re Looking For
We seek an independent, confident user researcher with at least three years of professional experience in:
- User research, UX research, service design, or digital research
- Testing websites, digital services, and online content
- User interviews, usability testing, or surveys
- Analysing findings into clear, actionable recommendations
- Engaging with diverse audiences and considering accessibility needs
- Communicating research to smaller teams in an understandable way
while helping user-centric decision-making without taking on line-management.
A strong preference for candidates with:
- Public sector, charity, legal, advice, health, or education experience (though not mandatory)
- Plain English, accessibility, and trauma-informed research awareness
- Empathy, professionalism, and judgement—knowledgeably handling sensitive user situations
We value experience asking good questions, deeply listening to users, and turning insights into direct improvements. Criminal justice expertise isn’t a requirement—your research skills and collaboration matter more.
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Key Responsibilities
The role is unpaid, UK-based, and requires independent volunteer work rather than managerial duties.
The volunteer will:
- Identify priority user groups and research questions
- Review existing user journeys and propose improvements
- Plan and conduct user interviews, usability testing, or surveys
- Test content, tools, and accessibility across the website
- Analyse findings and transform into actionable recommendations
- Support scalable research processes for future growth
- Provide ethical, inclusive, and accessible research guidance
About the Project
Criminal Justice Hub is a UK public interest digital project making England and Wales’ complex criminal justice information easier to find, understand, and use. Our beta launch is underway, and we’re expanding with focused user experience, content development, and new tooling—positioning users at the heart of all improvements.
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