Advanced Resource Managers
User Researcher
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User Researcher
6-Month contract – Inside IR35 – up to £580 per day
London based – hybrid working – 3 days a week onsite
Must have current and active SC Clearance
Government sector – Must have previous experience
Key Responsibilities:
- Plan, lead, and deliver user research for public service in Discovery
- Apply a range of qualitative and quantitative research methods—e.g. depth interviews, usability testing, contextual inquiry, surveys—to surface behavioural insights
- Synthesise research findings into clear, actionable outputs such as problem statements, user journeys, personas, and pain point maps
- Translate insights into backlog priorities and design recommendations that inform product strategy and roadmap decisions
- Collaborate with cross functional teams – Service Designers, Interaction Designers (UX / UI), Business Analysts and Technical leads to ensure solutions are insight driven.
- Communicate findings to varied audiences—through visual artefacts, research reports, presentations, and stakeholder playbacks
- Facilitate research workshops, playback sessions, and show-and-tells to drive cross-functional understanding and alignment
- Conduct generative user research to gather insights about user needs and behaviours.
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Must have
- Excellent experience advocating for and working within GDS service standards.
- Create engaging narratives and stories based on research findings to communicate insights effectively.
- Strong portfolio or case studies showing research that informed successful service or product outcomes
- Experience in user research or service design, even in non-specialist roles.
- Strong storytelling skills with an ability to present complex information clearly.
- Familiarity with creating user journey maps or E2E diagrams is a plus.
- Excellent communication and collaboration skills.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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