How your CV stacks up
Upload your CV to see how well it fits this job role
?%
User Researcher
Join Us – Researcher, HL
Establish your career while driving impactful research to transform user experiences and organisational outcomes
Excited to grow your career?
Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future.
We know that sometimes people can be put off applying for a job if they don’t tick every box. If you're excited about working for us and have most of the skills or experience we’re looking for, please go ahead and apply. We’d love to hear from you!
About the Role
We’re seeking a Researcher to deliver research across qualitative and quantitative methods, supporting tactical and strategic projects across multiple squads—with an unwavering commitment to high standards. You’ll:
- Lead discovery research and validation testing, partnering with stakeholders to design studies that demonstrate the value of a user-centred, data-driven approach to solving problems.
- Provide actionable insights that empower product teams and stakeholders to improve client outcomes and drive organisational success.
- Champion collaboration, uphold best practices and governance, and contribute to the growth and development of the wider research team. Help create a positive, high-performing culture.
Key responsibilities include:
- Delivering high-quality mixed-method research (quantitative and qualitative) across tactics and strategy.
- Working closely with stakeholders to shape and conduct research—including discovery projects, validation testing, and customer experience (CX) measurement for metrics like NPS, CSAT, and Net Ease.
- Translating research insights into compelling, tailored narratives that inform decisions.
What You’ll Be Doing
-
Research Execution & Design:
- Plan and execute diverse research methods: usability testing, interviews, surveys, workshops, A/B testing, and data analysis.
- Develop detailed surveys and discussion guides, applying statistical and qualitative analytics to explore client behaviour.
-
Collaborative Impact:
- Work with designers and product managers to address client feedback and iterate solutions.
- Present insights through clear storytelling for diverse stakeholders, from executives to development teams.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
-
Data-Driven Product Goals:
- Support CX measurement (e.g., surveys, analytics in tools like Qualtrics or Tableau) to identify opportunities and risks.
- Translate findings into actionable recommendations to enhance user satisfaction and products.
-
Research Operations & Culture:
- Assist in creating and managing research artifacts (e.g., personas, playbooks, insight libraries).
- Contribute to team ceremonies and research operations while enhancing overall quality and governance.
-
Leveraging Technology:
- Apply AI/LLM tools to streamline research tasks (synthesis, planning) without compromising rigor.
About You
We’re looking for a user research enthusiast with a portfolio of impactful work, a curiosity for client needs, and experience in agile environments. Ideally, you’ll possess:
- Experience: In UX or user research-related roles, with a broad toolkit of methodologies.
- Qualitative methods: Usability testing, interviews, workshops, or ethnographic inquiry.
- Quantitative methods: Statistical analysis, survey design, large-scale data interpretation, and tools (Tableau, Qualtrics, A/B testing frameworks).
- Collaborative flexibility: Comfortable operating independently on smaller projects and collaboratively in cross-functional teams with product designers and managers.
- Details matter: Keen eye for rigor, quality, and adherence to best practices.
- Tech literacy: Familiarity with tools like Dovetail, UserTesting, Optimal Workshop, Maze, Figma, or Lookback.
- Stakeholder & storytelling skills: The ability to engage clients and internal teams by summarizing complex insights into actionable plans.
- Innovation mindset: Willingness to explore AI/LLM tools intelligently while maintaining research integrity.
- Core knowledge:
- Accessibility and inclusive design principles.
- Global research practices for broader reach and impact.
Interview Process
Get help with your application
Your very own career expert that helps elevate your application to the next level.
The interview process may include one to two stages with allocated tasks designed to dive deeper into your experience and approach.
Working Schedule
This role is headquartered in our Bristol office (BS1 5HL) and allows a hybrid model (minimum three in-office days per week).
Why HL?
At Hargreaves Lansdown, the UK’s leading investment platform and Bristol-based specialist, our legacy is built on 40+ years of helping individuals maximize their financial futures with time-saving, tax-smart investing.
Our mission goes beyond profit—it’s grounded in a workplace culture unlike any other: a thriving learning environment, dynamic teams, and a maximized quality of life guided by core values: service, quality, innovation, and opportunity.
What’s on Offer
-
Compensation and rewards:
- Discretionary annual bonus (dependent on role level) and annual pay review.
- 25 days’ holiday (+ bank holidays and 1x Christmas closure) and the option to purchase an additional 5 days (only available during our November benefits window).
-
Flexible environment:
- Hybrid work, paid parental leave, confidential support (including GP and mental health counselling).
- Critical employee benefits:
- Pension scheme (up to 11% employer contribution).
- Income, Life (4x core salary), and Private Medical Insurance available.
- Wellbeing access: Fully covered care plans (optical, dental, outpatient), health screenings, and unlimited gym memberships via Wellhub.
- Four volunteering days per year.
-
Do-it-yourself convenience + connection:
- In-office barista & deli offering discounted meals/snacks.
- Tailored travel plans (e.g., bike storage, showers).
Our Shared Commitment
At HL, we celebrate diversity and inclusion, actively championing equal opportunities irrespective of background. You’ll see this reflected in our workplace culture and policies.
This role may also accommodate flexible or part-time working—just reach out to the Recruitment & Onboarding team for details.
Note: We currently do not offer sponsorship for employment visas.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location