City St George's, University of London
User Services Manager
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User Services Manager
User Services Manager – St George’s Library (Tooting Campus)
City St George’s, a leading combined university of London, unites the excellence of City, University of London and St George’s, University of London. We are a dynamic institution that stands at the intersection of health, business, policy, law, creativity, communications, science, and technology, putting students at the core of our mission.
Our research, applied and boundary-pushing, drives meaningful change across sectors. The library service, a key pillar of our success, delivers outstanding support to students, staff, and the wider community through both physical locations (including our St George’s library at Tooting campus) and digital services, holding Customer Service Excellence accreditation.
About the Role
In this User Services Manager position, you will:
- Lead and enhance library operations and services at the St George’s campus (Tooting) to ensure a premium customer experience
- Collaborate with senior User Services colleagues to evolve services and spaces within the broader University
- Provide operational leadership to the User Services team at St George’s, including training and development
- Contribute strategically to the Library Service’s User Operations function by partnering with senior leaders on projects, service improvements, and operational initiatives
Key Responsibilities
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Operational Leadership & Team Management
- Manage the User Services team at St George’s Library with clear responsibility for staff performance, supervision, and career progression.
- Develop a supportive, responsive, and adaptive service culture tailored to student needs.
Service Excellence & Innovation
- Work closely with senior colleagues to design and implement new services, technologies, and spaces that satisfy evolving user requirements.
- Identify service enhancement opportunities, driving measurable improvements through a customer-centric approach.
Strategic Contribution
- Actively engage in operational and project groups to shape the future of the Library Service across City St George’s.
- Collaborate with stakeholder groups (e.g., academic departments, recruitment, and marketing) to align library offerings with institutional goals.
Person Specification
We require a dynamic leader with:
- Exceptional communication and customer service skills, expertise in interacting with diverse library users, delivering training sessions, and engaging effectively with staff and stakeholders.
- A customer-focused problem-solving mindset for designing, optimising, and improving services.
- Substantial experience in staff and service management, including team leadership, performance appraisals, and organisational development.
- Advanced IT proficiency and the ability to embed and embed mastery in emerging technologies (e.g., discovery tools, e-resources, and digital support platforms).
- A proven track record of managing successful projects, demonstrating initiative and adaptability.
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Additional Information
- The position is 100% campus-based at our Tooting campus.
- Location Policy
- Closing Date for Applications: 19 July 2026 at 11:59pm BST.
- Apply via our official portal (Job Listing).
Benefits
City St George’s offers a salary leadership position combined with a consolidated benefits package:
- Generous pension scheme and an extensive staff training and development programme.
- Supportive working culture rooted in diversity, equity, and inclusion.
Equality & Inclusion Commitments
We are committed to nurturing an inclusive and accessible working environment for all. We strongly encourage applications from:
- Candidates from varying demographics (age, disability, gender identity, marital status, religion, ethnicity, sexual orientation, socioeconomic background).
- Disabled applicants, who are guaranteed an interview under our inclusive interview scheme.
Express Your Interest Today – Join our mission to redefine student-centric, practice-driven education! Application Portal | Tooting Campus Address (Find Us)
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