Barrington James
User Support Operations Manager (Product)
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About The Job
My client is solving healthcare productivity for the NHS.
The fragmented systems that make the simplest of tasks feel impossible for many decades within the NHS. My client helps every patient get a gold-standard by having a single system-wide platform which is efficient and joined-up care.
This has now evolved into an all-in-one digital toolkit used by over 90% of the GP practices. The Self-Booklets allow patients to schedule their own appointments in seconds! They’ve automated routine care with patients’ questionnaires for long-term conditions. Their product allows Staff-to-Staff communication across different care settings to happen instantly. The AI-powered note-taker drafts medical notes in real time for the GP.
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What does the User Support Operations Manager have to do with it?
You are the connection between the frontline support of operations and the product teams. When product launch draws closer, you will ensure to keep pace with the roadmap without losing quality. From reactive support into strategic insight.
The challenges you’ll solve as a User Support Operations Manager
- You will own launch readiness and success, with a formal confirmation of ready to launch or not ready to launch for all releases in the User support.
- A launch playbook to maintain and setting a standard for launch volume increase.
- Post-launch reporting and act as a key stakeholder in what went well and what users struggled with into actionable narratives.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You should apply if:
- Launch Expert – with a proven track record with 3-5 years of experience
- Deliver Complex projects – strong project management skills
- Owner Energy – accountable mindset, setting high standards and holding others to them
- Collaborative Leader – Experience managing senior individuals and work constructively across products.
Next Steps
Apply below, it only takes 60 seconds or contact me via LinkedIn.
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