Riviera Travel
UX Design Researcher
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UX Design Researcher
Job Title: UX Design Researcher
Location: Burton Upon Trent/Hybrid (min 2x office days)
About Riviera Travel
Riviera Travel is a leader in creating exceptional travel experiences, known for its high-quality escorted tours, river cruises, and solo holidays. With a strong heritage and a passion for detail, every journey is carefully designed to deliver memorable moments from start to finish. Joining Riviera means being part of a collaborative and people-focused business where your work directly contributes to bringing unforgettable experiences to life for customers across the UK and beyond.
The Role
The UX Design Researcher plays a key role in shaping and improving the digital experience across Riviera Travel’s platforms. This position is responsible for understanding user behaviour, identifying opportunities to enhance customer journeys and ensuring that design decisions are grounded in insight and evidence.
Working closely with digital product, design, and wider business teams, the role focuses on conducting research, analysing data, and translating findings into actionable recommendations that improve how customers explore and book holidays. From evaluating end-to-end journeys to testing new ideas and features, the role ensures that every interaction is informed by a clear understanding of customer needs, behaviours, and expectations. It combines research, analysis, and design thinking to support the delivery of intuitive, effective, and engaging digital experiences.
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What You Will Be Doing
- Working in the continuous improvement workstream and alongside projects and programmes
- Attending agile ceremonies as required and meetings with the relevant stakeholders to identify opportunities and collaborate on solutions
- Reviewing data and insights to inform your work, viewing session replays, survey responses, and conducting interviews
- Working closely with the digital PO, BA, insights team, and the UX/UI designer on solving problems and identifying opportunities
- Producing wireframes, prototypes, and task flows to demonstrate proposed user journeys
- Defining and testing all UX functional text and messaging in collaboration with the brand team
- Garnering feedback and internal approval for proposed changes
- Having fun whilst working with a great group of smart and ambitious people focused on improving everything we do
Your Expertise
- A minimum of 2 years’ experience in a similar UX or research-focused role
- Experience in e-commerce, ideally within a B2C environment
- Familiarity with tools such as Figma, Miro, Sketch, or similar
- A passion for research and uncovering what drives customer behaviour
- The ability to turn both qualitative and quantitative data into clear insights
- A collaborative mindset with a natural ability to bring others on the journey
- Experience creating wireframes, prototypes, and early-stage concepts
- A genuine interest in people, psychology, and what influences behaviour
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Why Join Us
Be part of a business that is passionate about creating unforgettable travel experiences, where your work directly shapes how thousands of customers discover and book their holidays. Join a collaborative and people-focused team where ideas are valued, and curiosity is encouraged, while benefiting from excellent career pathways, ongoing development opportunities, and a strong package that supports both your growth and wellbeing within a trusted and growing travel brand.
How We’ll Take Care of You
- Competitive Salary - Up to £35,000 (DOE)
- Hybrid Working – Flexibility to work from home and the office
- Annual Bonus Scheme – On-target bonus opportunity of 7.5%
- 27 Days Holiday + Bank holidays (with holiday buy and flexible bank holidays)
- Career Development – Access to Learnerbly and clear career pathways
- Employee Discounts – On our award-winning holidays for you, friends, and family
- Wellbeing Support – Employee Assistance Programme, virtual dentist
- Perks & Savings – Benefit Hub discounts, gym membership, cycle-to-work scheme
- Financial Security – Pension scheme and life assurance
How to Apply
Please apply via LinkedIn with an up-to-date CV and examples/portfolio of your work which can also be sent through to the recruitment team at recruitment@rivieratravel.co.uk
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