Digital Gurus
UX Designer - 5 Month FTC
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UX Designer | Global Events & Communities
📍 London (Hybrid) 3 days per week onsite | 💼 5 Month FTC (potential to extend) | 💰 £45-£65,000pa
We're partnering with a leading organisation in the global B2B events space, looking for a UX Designer to shape and own the end-to-end delegate, exhibitor, and internal customer experience across a complex digital ecosystem — spanning registration, event apps, websites, onsite technologies, and internal platforms.
The Opportunity
You'll join a business that powers hundreds of market-leading events and brands across multiple industry sectors, working at the heart of a fast-paced, human-centred product environment. This is a rare chance to design a truly end-to-end journey — from first touchpoint through to post-event engagement — for audiences who span delegates, exhibitors, sponsors, and internal teams.
The digital ecosystem is complex and multi-platform, but there is real scope to:
- Bring cohesion and consistency to fragmented touchpoints
- Simplify registration flows and improve conversion
- Introduce stronger personalisation across different audience groups
- Shape the evolution of design systems and UX standards at scale
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Key Responsibilities
- Define and design the end-to-end delegate and visitor experience across the digital ecosystem
- Create cohesive, consistent UX across multiple products and touchpoints
- Lead UX thinking to simplify registration flows and improve conversion
- Design personalisation strategies to enhance relevance for different audience groups
- Map customer journeys and service blueprints to identify pain points and opportunities
- Create high-fidelity prototypes to validate concepts and communicate design intent
- Translate user needs, business goals, and technical constraints into intuitive experiences
- Collaborate closely with Product, Technology, Marketing, Operations, and Event teams
- Conduct user research, usability testing, and feedback sessions
- Produce wireframes, prototypes, and user flows to clearly communicate solutions
- Champion accessibility, inclusive design, and UX best practice
- Support the evolution of design systems and standards for scalability and consistency
What We're Looking For
- Proven experience as a UX Designer, ideally across complex, multi-platform digital ecosystems
- A strong portfolio demonstrating end-to-end journey design, from research through to high-fidelity prototyping
- Experience designing for registration, onboarding, or conversion-critical flows
- Confidence mapping customer journeys and service blueprints
- A collaborative mindset, able to influence across Product, Technology, Marketing, and Operations
- Experience with design systems and a passion for accessibility and inclusive design
- Nice to have: experience in events, marketplaces, SaaS, or large-scale consumer platforms; familiarity with CRM, registration platforms, event apps, or identity management
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Why This Role?
- Own a business-critical, end-to-end experience with real visibility
- Design for scale — across multiple products, platforms, and audience types
- Work in a fast-paced, live-events environment where digital directly shapes real-world experiences
- Join a collaborative, delivery-focused team with strong Product and CX foundations
- High-impact 5-month contract, ideal for a UX Designer who wants to make a visible mark quickly. Potential to extend.
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