VML Enterprise Solutions
UX Lead (commerce)
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UX Lead (commerce)
UX Lead Role at WPP Enterprise Solutions
About the Role
WPP Enterprise Solutions designs and builds growth systems for competitive businesses, specialising in business transformation and marketing modernisation within a world shaped by AI. Operating across 40+ markets with over 12,000 experts, WPL partners with platforms like Adobe, AWS, and Salesforce to deliver growth solutions tailored to clients’ needs. As a strategic collaborator, VML (part of WPP) supports these efforts by enabling brands to activate innovative transformation via creativity and experience strategy.
WPP Enterprise Solutions is seeking an experienced UX Lead to join its prestigious Customer Experience team.
The Opportunity
We are seeking an experienced UX Lead, ready to shape, scale, and elevate our UX offerings. Reporting directly to the Head of CX, this critical role demands a blend of eCommerce specialised expertise, leadership in UI design, optimisation, and consultation, and the ability to supervise project delivery, research, and client workshops while defining a compelling Experience Design and Optimisation Strategy.
Role Scope
- Define and execute a strong and compelling UX strategy for client experience and innovation.
- Lead design teams for excellence, collaboration, and alignment.
- Strengthen design processes across research, wireframing, prototyping, usability testing, and Conversion Rate Optimisation (CRO).
- Develop customer-centred design culture throughout the business.
- Mentor and coach UX designers, ensuring continuous team growth through mentoring, hiring, and career development.
- Work closely with Analytics teams to strengthen CRO and synthesise customer insights.
- Drive discoveries through human-centred research, ensuring its applications align with business strategy.
- Design and host product definition and UX requirements workshops.
- Present and maintain project artefacts including journey maps, personas, wireframes, flowcharts, and experience models.
- Collaborate with Account Leads, senior consultants, developers, and organisations to deliver seamless experiences.
Responsibilities
- Define and articulate a convincing UX strategy and help shape our design offering.
- Direct UX design teams with a focus on eCommerce innovation, technical excellence, and alignment with clients' needs.
- Ensure thorough engagement across the methodology: research, wireframing, prototyping, testing, and internal client alignment.
- Establish groundbreaking design cultures and tailored experience models fostering better customer outcomes.
- Scale end-to-end user experience processes including static analysis, usability testing, and ongoing optimisations.
- Champion conversion-driven UX strategies across all project scopes.
- Steward quality assurance and best-of-industry UX practices for collation and performance.
- Attract and retain top talent, key to team expansion and profitable slash-hortening project alignment.
- Mentor and enhance UX team growth through inclusive inputs, demonstrations, and career education.
- Inform data-driven decisions through collective insights from research, analytics, and client-facing presentations.
- Design and execute workshops that prompt cross-functional synergy.
- Visualise and articulate complex UX artefacts to stakeholders including methodology sketches, flowcharts, and customer interaction models.
- OVERSEE wireframe delivery of low-high fidelity and communicate design rationale to diverse stakeholders.
- Foster collaborative relationships with external Account Leads, senior management groups, senior analysts, technical teams, and clients.
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Requirements
- Proven senior UX designer specialising in eCommerce, with an agency-focused background.
- Widespread qualitative and quantitative research experience in UX design projects.
- Strong workshop facilitation skills and proven ability to synthesise insights.
- Exceptional stakeholder communications skills, capable of presenting consistently across organisational levels.
- In-depth understanding of technical constraints, user aspirations, and business objectives affecting the updates and system development.
- Ability to collaborate seamlessly with multiple stakeholders like PMs, developers, and clients for iterative process enhancements.
- Ability to supervise and oversee project phases from initial strategy through detailed delivery.
- Track record of leveraging structured UX methodologies across diverse sectors and engagements.
- Ownership accompanied by leadership in project scope from benchmarks to implementation.
- Seamless capability transforming raw data into user flows, wireframes, and persona expressions.
- Strong portfolio showcasing diverse and impactful design projects.
- Desirable: Automotive industry knowledge.
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What We Offer
Benefits and Rewards
WPP Enterprise Solutions offers meaningful career growth within a talented, supportive, and innovative culture. Alongside being part of a growing global team fostering cutting-edge growth systems for world class brands, it prioritises:
- Career Development: Personalised upskilling and proactive learning journeys.
- Autonomy: Promote genuine collaboration and human-centred problem-solving frameworks.
- Diversity and Inclusion: Cultivates belonging through a respectful and inclusive approach.
Competitive Compensation
Potential benefits include bonus structures, medical insurance, generous retirement plans, and professional development initiatives.
Core Values and Culture
The company culture holds three values as its foundation:
- Heart – Underpins our empathy, trust, and human-centred design philosophy.
- Brains – Our curiosity, learning spirit, and ability to transform challenges into solutions with our collective intellect.
- Courage – Instilling confidence to experiment, take risks, and champion impactful change.
About WPP Enterprise Solutions
Our 200+ person strong team operates across 55 operational centres in 34 countries, delivering strategic transformation and world-class digital experiences. We manage projects across significant client platforms such as Amazon, Bosch, Siemens, Chevrolet, and Mercedes-Benz, among others. Our capabilities span customer engagement, acquisition, conversion, and loyalty—alongside direct-to-consumer (D2C) and business-to-business (B2B) models.
About WPP’s Commitment to Inclusivity
WPP operates with a strong commitment to diversity and inclusion, fostering an environment where everyone is valued and can progress in their careers regardless of characteristics. We encourage applications from diverse backgrounds. This guide outlines policies relating to privacy and recruitment as per our equal opportunity mandate.
Join us in building groundbreaking commerce growth solutions – we are striving to change the landscape, one platform at a time. Your expertise is invigorating our industry one story at a time.
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