TikTok
UX Researcher - Global E-Commerce (UK)
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UX Researcher - Global E-Commerce (UK)
UX Researcher, E-Commerce
Responsibilities
The e-Commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand-new and better e-Commerce experience to our users.
We aim to bring discovery, inspiration, and joy to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.
You will work within our product and operations team, contributing to an e-Commerce ecosystem that is innovative, secure, and intuitive for our users and brands.
In this role, you will:
- Conduct research to identify product and business opportunities and execute independent studies across multiple user experience aspects.
- Collect and analyze user behaviour through:
- User interviews
- Field visits
- Ethnography
- Surveys
- Benchmark studies
- Server logs
- Online experiments (e.g., A/B testing)
- Collaborate closely with Product, Engineering, Algorithm, and Operations teams to prioritize research opportunities in a fast-paced, dynamic environment.
- Translate technical and business requirements into actionable research strategies.
- Advocate for research findings through written reports and presentations to diverse stakeholders.
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Qualifications
Minimum Requirements
- 1+ years of experience in UX Research, with familiarity in methods such as:
- Usability studies
- Contextual inquiry
- Surveys
- Experience researching end-to-end user journeys, behaviour, or problem-solving within a business context.
- A proactive learner with strong ownership of assigned projects.
- Ability to solve problems using data while bringing creative, out-of-the-box thinking to the team.
- Passion for contributing to and building an outstanding research culture.
Preferred Qualifications
- Enthusiasm for e-Commerce business, products, and user experiences.
- Strong interest or hands-on experience in translating user insights into actionable recommendations driving tangible product/business changes.
- Comfort in a fast-paced environment and navigating undeveloped problems.
About TikTok
TikTok is the leading destination for short-form mobile video. Tugged by our mission to inspire creativity and bring joy, our global headquarters are in Los Angeles and Singapore, with offices across other key cities, including New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us?
At TikTok, we lead by curiosity, humility, and impact. Here’s why you should be a part of us:
- Inspire creativity daily – Our platform and teams unite in missions that strengthen authentic self-expression, connection, and joy.
- Teamwork drives success – We tackle challenges collaboratively, fostering resilience, learning, and breakthroughs.
- Always Day 1 mindset – Constant iteration lets us continuously improve, offering limitless opportunities for growth in a thriving company.
We are committed to diversity – A global team reflects the communities we serve. Our inclusive environment celebrates diverse voices, experiences, and ideas, ensuring we continue to create value for our communities, inspire creativity, and bring joy. Join a company that stands by this with passion.
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