LAB
UX Researcher / Strategist
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UX Researcher / Strategist
UX Researcher / Strategist
Fully remote role with quarterly visits to the Kent office in Maidstone or London, plus occasional client travel. Occasional in-office work in Leamington Spa or Maidstone.
About LAB
We’re a people-first digital company shaping the future through human-centred solutions.
Our Mission
- Empowering change through thoughtful digital experiences
- A collective of ideas that drive real-world impact
- Part of the Human First Collective, blending UX, UX branding, and digital advocacy
Our Culture
- Growth-oriented with mentorship and training
- Collaborative, innovative, and fun environment
- Work spans from household brands to startups, plus internal initiatives driving positive change
The Role
You’ll wear multiple hats as our UX Researcher & Strategist, combining research, analysis, and strategy—with the flexibility to grow and explore.
Who We’re Looking For
We encourage passionate, curious minds who seek to understand human behaviour through digital design. Experience in user research, UX, and accessibility is ideal, but we welcome those looking to expand or pivot their skills—especially if intrigued by copywriting and brand alignment.
Key Responsibilities
Research & Insight
- Define and execute research programmes (qualitative, quantitative, and behavioural) tailored to business questions.
- Lead user interviews, usability testing, and survey ideas fueled by real-world behaviour.
- Transform findings into synthesised reports, personas, journey maps, and product roadmaps.
- Present insights to seniors and clients, making the business case clear.
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UX Strategy
- Craft personas, service design, and UX strategies aligned with our clients’ brands.
- Work closely with project teams to validate ideas via testing sprints.
- Align user insights with business goals, translating “how” and “why” into actionable decisions.
Collaboration
- Build trust across teams, from creatives and developers to project management.
- Facilitate clear communication of research findings via data storytelling.
Why This Role Excites Us
We’re drawn to bold thinkers who believe in: ✔️ The double power of accessibility and usability. ✔️ Finding the “human” in data through thoughtful questions. ✔️ Open-mindedness to ** feedback and iteration**. ✔️ Ability to connect insights with business impact.
The Team & Office Culture
- Reports to the UX Lead.
- Works collaboratively with the UX team, Behavorial Science Research, and technical stakeholders.
Vibe & Values
- Empathy & diversity are central to how we work together.
- Transparency fuels learning and growth.
- Every input has value—no drama, just focused collaboration.
Career Growth & Impact
At LAB, you’ll:
- Innovate alongside a diverse team.
- Experiment with leading UX and research tools.
- Stay audaciously curious in an environment that genuinely cares.
The Perks
Compensation: £35k–£45k (depending on experience). Work Style:
- Fully remote with periodic in-person meetings.
- Flexible hours and an option for a 4-day workweek. Rewards:
- ✅ 28 days annual leave (+ 5 “day off” entitlements for Birthdays, Festival Day, Charity Day, Jan-Feb break).
- ✅ Vitality health cover and weekly wellbeing sessions.
- ✅ Training opportunities (in mental health such as MHFA, plus ED&I initiatives).
- ✅ A workforce prioritising “humanness”, with inclusive HR practices like Endometriosis-friendly policies for those who live with it.
- ✅ Career progression support and alignment with broader social mission.
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Selection Process
- Cultural Interview: One hour with our People Director and Hiring Manager.
- Live Task: Prepare a deliverable for a mini project reveal.
- Executive Interview: Chat with LAB’s directors (via call or video).
Diversity & Inclusion
We pay justice to under-represented applicants who might not tick every box. If you’re curious, ambitious, and driven—but rereading the description makes you second-guess, apply anyway. We’ll take pride in helping you thrive.
We respect disability, LGBTQ+, and neurodiversity inclusion, offering flexible adjustments to the process for applicants along every step.
Question brackets, access focussed—we’ll allow us to adjust interviews/training formats if needed.
Next Steps
Ready for the next step? Simple—apply anyway.
Lab is the place where knowledge, empathy, and trust combine beautifully to create digital strength. It’s more than a job, it’s a partnership.
At LAB, growth isn’t about fitting into a square hole. It’s about building new rooms. Join us today.
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