Reflect Digital
UX Researcher / Strategist
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UX RESEARCHER / STRATEGIST
This is a fully remote role with quarterly travel to the Kent office in Maidstone or London. There may also be occasional travel to client meetings. There are offices available to work from in Leamington Spa and Maidstone.
WHAT WE DO AT LAB?
We’re a company that cares about the humans behind the tech. At LAB, we believe in the power of digital to reshape the world for good. That belief drives the work we do every day, and we're proud to support our team as they create innovative solutions that make a real impact for our clients.
As part of the Human First Collective – alongside Reflect Digital (digital marketing) and Aspiration Digital (our non-profit digital skills conference for students) – we’ve built a culture that encourages people to love what they do and do what they love. We’re deeply committed to the growth and development of our people, and we take pride in creating an environment where everyone can thrive.
Our shared mission is grounded in a deep understanding of human behaviour, which we apply to the design and delivery of digital solutions that challenge the norm and help reshape the digital world.
With a broad portfolio of work – from major household brands to disruptive startups, and even internal initiatives aimed at making the world a better place – every day brings new challenges, opportunities, and inspiration.
THE ROLE / TEAM
At LAB, we’re all about creating outstanding digital solutions with people at the heart of everything we do. Sound like your kind of vibe? Great! Let’s talk about you.
This is no cookie-cutter job ad because you’re no cookie-cutter UX-er. As our UX Researcher & Strategist, you’ll have the freedom to flex your analytical and creative muscles, blending the art and science of research methodologies, human behaviour, brand intelligence and digital product solutions. We’ll ensure you’re equipped with all the support, training, and mentoring you need to thrive, grow, and have fun while you’re at it.
We’re looking for someone with strengths in user research, user experience and accessibility, but if you think you don’t quite cover it all yet, we’d still like to hear from you. You might be a researcher with established experience in qual, quant and product roadmaps, or someone looking to grow and flex your skillset. While not essential, if you have an interest and skills in copywriting and brand, this would be a great advantage.
You’ll collaborate with our teams and clients to define, evidence and optimize memorable digital experiences that are as functional as they are beautiful. You’ll shape experiences that meet audience needs, align with business goals, and push the boundaries of technology and creativity.
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By combining qualitative, quantitative and behavioural science principles, you’ll ensure that UI, UX and design meet needs and delight audiences. You’ll use prioritisation and measurement frameworks to drive business impact, underpinned by a Jobs to be Done approach. Whether it’s stakeholder alignment or internal collaboration, you’ll confidently articulate outcomes and mobilise the people around you. There’s no shortage of opportunity to make an impact and grow your skillset.
WHAT YOUR DAY COULD LOOK LIKE
User Research & Audience Intelligence:
- Define research programmes, including methodology, activities, outputs and outcomes
- Plan and create research programme material, including, agendas, test plans, discussion guides, surveys and experimentation roadmaps
- Conduct quantitative research sessions, including 1:1 audience interviews, moderated usability testing and focus groups
- Conduct qualitative analysis, including digital behaviour data, customer data and survey responses
- Synthesize research findings into collated findings, slides, charts, diagrams, reports, recommendations and product roadmaps
- Present findings and proposals to senior stakeholders in a compelling way that demonstrates business outcomes
UX Strategy:
- Develop personas, journey maps, flow diagrams, service design, and UX strategy that represent the audience's experience, needs, and behaviours.
- Plan validation and testing sprints
- Define and scope user stories and product briefs
Collaboration & Communication:
- Work closely with clients, stakeholders, and internal teams to align on goals and objectives.
- Present your findings with confidence, clearly articulating your thought process and decisions.
WHAT WE THINK WILL HELP YOU SMASH IT
- A belief that accessibility and usability are two sides to the same coin
- Curiosity to uncover the insight, ask the questions and go deep into client products and contexts
- Openness to Feedback: You welcome critique as a way to grow and improve your craft
- Communication Skills: You can confidently explain the ‘why’ behind your interpretation, findings and UX strategy
- A love for behaviour change, powered by technology
YOUR PLACE IN THE AGENCY AND KEY RELATIONSHIPS
- Report to the UX lead
- Collaborate with the UX Designer and Behavioural Science Research team
- Work closely with technical teams, project management and client services team
WHY LAB?
We know stepping into a role like this requires confidence, energy, and a whole lot of passion for your craft. That’s why we’re here to support you every step of the way.
At LAB you’ll find:
- A people-first culture where we prioritise your growth and wellbeing.
- A collaborative environment where innovation and creativity thrive.
- Opportunities to experiment with the latest tools and technologies.
- A team that values you for who you are and the unique perspective you bring.
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YOUR NEXT STEP...
Sound like the kind of place you’d like to grow, learn, and make an impact? We’d love to hear from you! Apply now, and let’s create something amazing together.
THE PACKAGE
- Salary: £35k-45k DOE
- Work/Life Balance: Flexible working, optional compressed 4-day work week, and hybrid working available.
- Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and business slow down between Christmas and NY.
- Healthcare: Private Healthcare from Vitality.
- Weekly Wellbeing Sessions
- Access to trained Mental Health First Aiders (MHFA)
- Lunch & Learn and Brunch & Learn sessions
- Internal Training Opportunities - MHFA Training, First Aid Training, ED&I Training
- Endometriosis Friendly Employer
- Career Progression
- Agency Partnerships
Interview process - What to expect.
This is a more detailed breakdown of our interview process and what to expect at every stage. If you require any reasonable adjustments to this process, please notify us as soon as possible.
- Cultural Interview with People Director & Hiring Manager via Google Meet - 1 hour
- Task Stage - A task is set in advance and then a task Interview - 1.5hrs
- Video or phone call interview with one of our Directors.
Diversity and inclusion are at the heart of what we value as an organisation. LAB is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our People team is happy to support any reasonable adjustments that are needed within the recruitment process, such as additional time or different application or interview formats. If we can do something to alter the recruitment process to better suit you, please let us know when you apply. We are committed to providing an inclusive and welcoming environment for all employees, volunteers, subcontractors, freelancers, and clients.
Your information will be kept confidential according to the General Data Protection Regulation (GDPR).
Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At LAB, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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