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UTM Consultants are looking for a UI/UX Designer based in Norwich.
The UX/UI Designer is responsible for designing intuitive, efficient, and commercially valuable user experiences across our client’s digital products, with a strong emphasis on continuous user research throughout the full product lifecycle.
The role ensures that complex energy and infrastructure data is translated into clear workflows, interfaces, and interactions that are grounded in real customer needs, validated through research, and refined through ongoing feedback.
This role is high leverage: it reduces product risk, accelerates time to value, and increases customer confidence in the platform by embedding user insight into discovery, delivery, and iteration.
Key Responsibilities
User Research & Discovery
- Plan and conduct user research across all stages of the product lifecycle: discovery, concept validation, MVP, iteration, and optimisation.
- Lead qualitative research activities including user interviews, workflow walkthroughs, usability testing, and feedback sessions with customers and prospects.
- Partner closely with Research and Product teams to translate market and customer insight into clear user needs, hypotheses, and design opportunities.
- Synthesise research findings into actionable insights, clearly articulating user problems, behavioural patterns, and unmet needs.
- Ensure design decisions are evidence-led and traceable back to user insight.
User Experience & Workflow Design
- Map core customer workflows (e.g. developer, investor, EPC, supplier personas) into clear end-to-end product experiences.
- Translate user research, interviews, and usability feedback into practical UX improvements.
- Design information architecture and navigation that supports discovery, comparison, and decision-making.
- Continuously validate workflows with users as products evolve.
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UI Design & Prototyping
- Design key screens and interactions including filters, saved searches, maps, project detail pages, document viewers, timelines, and alert controls.
- Produce clickable prototypes (e.g. Figma) to test concepts early and de-risk engineering effort.
- Define and maintain a consistent UI component library to improve design quality and development speed.
Usability Testing & Iteration
- Plan and run lightweight usability testing with internal stakeholders, design partners, and end users.
- Evaluate usability, clarity, and perceived value of new and existing features.
- Synthesise findings into clear recommendations and prioritised design iterations.
- Iterate designs rapidly based on feedback, constraints, and product learning.
Cross-Functional Collaboration
- Work closely with Product, Engineering, Research, and Commercial teams to align UX and research insight with product strategy and customer value.
- Support product discovery, roadmap prioritisation, and MVP definition through user insight.
- Support product packaging, positioning, and perceived value through clear UI structure and value framing.
- Act as the UX and user research advocate in delivery discussions, balancing user needs with technical and commercial realities.
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Key Deliverables
- User research plans, interview guides, and usability testing frameworks.
- Synthesised research outputs, including insight summaries, key findings, and opportunity statements.
- Clickable UX/UI prototypes for MVPs and new feature workflows.
- Documented user flows, journeys, and information architecture.
- Usability testing insights and iteration plans.
- Reusable UI component patterns, including filters, maps, timelines, alerts, and document views.
Skills & Experience
Essential
- Proven experience as a UX Designer, UI Designer, or Product Designer with significant responsibility for user research.
- Strong portfolio demonstrating user-centred problem discovery, workflow design, interaction design, and iteration.
- Hands-on experience planning and conducting user research, including interviews, usability testing, and workflow analysis.
- Experience designing complex, data-driven interfaces with large datasets, filters, maps, or dashboards.
- Proficiency with design and prototyping tools, e.g. Figma.
- Strong communication skills and ability to clearly articulate research insights and design rationale.
Desirable
- Experience working with geospatial, energy, infrastructure, or industrial data products.
- Familiarity with agile and discovery-led product development environments.
- Experience contributing to or maintaining design systems.
- Experience working closely with market research, product analytics, or commercial teams.
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