Mitie Cleaning & Hygiene Services
Vacancy Project & Helpdesk Administrator
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Job Title: Project and Helpdesk Admin
Location: Mitie Ltd. Heathrow IRC
Job Type: Full-time
Salary: £35K
Department: Operations, Project Management Office
Reports To: Project Manager / Head of Facilities
Job Summary
We are seeking a highly organized and detail-oriented Project and help desk Admin to support the planning, execution, and delivery of projects across various departments. Also, to help on the reactive side of FM to support Helpdesk Day to day operations. The ideal candidate will assist in coordinating schedules, resources, and information while ensuring project deadlines are met and standards are maintained in help desk.
Key Responsibilities
- Assist in developing project plans, schedules, and budgets under the guidance of the Project Manager.
- Monitor project progress and handle any issues that arise.
- Act as the first point of contact for all FM service requests.
- Coordinate internal resources and third parties/vendors for the execution of projects.
- Prepare and maintain comprehensive project documentation, plans, and reports.
- Communicate with team members and stakeholders to clarify project requirements and timelines.
- Track deliverables and ensure timely submission of key project milestones.
- Organize meetings, take minutes, and follow up on action items.
- Receive, log, prioritize, and allocate reactive maintenance requests.
- Monitor helpdesk tickets from receipt through to completion.
- Ensure all work orders are updated and closed with accurate information.
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Qualifications
- 1–3 years of experience in project coordination or help-desk role.
- Strong organizational skills with a problem-solving attitude.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Excel and project management tools.
- Ability to work well in a fast-paced, collaborative environment.
Preferred Qualifications
- Project Management Professional (PMP) or CAPM certification.
- Experience in [specific industry, e.g., IT, construction, healthcare, marketing].
- Familiarity with Agile or Scrum methodologies.
What We Offer
- Competitive salary and benefits package.
- Opportunities for professional development.
- A collaborative and supportive team environment.
Our market-leading offering provides you with benefits that suit your lifestyle.
- We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home.
- We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
- When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
- We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
- We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
- Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
- We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.
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Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
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