Sweet Carolina Travels
Vacation Experience Coach
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Vacation Experience Coach
Vacation Experience Coach – Remote Role
About the Role
We’re seeking a detail-oriented, service-driven Vacation Experience Coach passionate about crafting memorable getaways and delivering exceptional client care. This role involves guiding clients from inspiration through booking, all the way to post-trip support.
Ideal candidates enjoy helping others create unforgettable experiences while benefiting from remote flexibility and the freedom to work from anywhere.
Key Responsibilities
- Consult with clients to understand their vacuation goals, preferences, and budgets.
- Research destinations, resorts, cruises, tours, and experiences tailored to client needs.
- Design bespoke itineraries that prioritise value, comfort, and enjoyment.
- Manage bookings, confirmations, payments, and schedule changes via approved systems.
- Maintain accurate client records and adhere to established workflows.
- Provide timely updates, reminders, and support prior to, during, and after travel.
- Stay updated with supplier trainings, promotions, and destination updates.
- Offers a high-touch, concierge-level service to elevate the client experience.
- Participate in team trainings, coaching sessions, and professional development.
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Requirements
The ideal candidate should have:
- Strong communication skills and a passion for helping others.
- Basic computer proficiency (email, spreadsheets, online booking systems, social platforms).
- Comfort with learning new software and booking platforms.
- Excellent organisational skills, attention to detail, and strong follow-through.
- Ability to work independently and manage their own schedule.
- A customer-focused mindset and problem-solving attitude.
- Willingness to complete supplier certifications and continuous training.
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What You Gain
By joining us, you’ll benefit from: ✅ Remote-first flexibility – work from any location. ✅ Access to industry trainings, tools, and supplier partnerships. ✅ Opportunities to expand your portfolio through high-value bookings. ✅ A supportive team environment with mentorship and growth. ✅ The ability to develop a rewarding business centred on **exceptional client experiences`.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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