Value Retail PLC
Valentino Full Time Client Advisor
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Valentino Full Time Client Advisor
Valentino Full Time Client Advisor
Overview
Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion rate, cross selling, AVT, upselling, strategic zoning)
Responsibilities
Main Duties and Responsibilities: Client • Master the Client Journey • Create Customer emotion and desire • Engage existing and prospect clients as per weekly plan defined by Store Management • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell). • Focus on development and retention of existing clients, recruitment of new and potential ones • Engage the client through every selling opportunity - walk in, private appointment, phone consignments • Actively participates to the sales in partnership and OTO appointment routine Operations and Visual • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints • Ensure product good maintenance, replenishment on the floor • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales. • Respect administration and operations procedures. • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management. • Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
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Key competencies • Incorporate greater human touch & empathy in engagement, shows emotional closeness • Believe in the brand story and mission • Embody the new brand values and attitude • Informed about what’s happening in the brand (global and local) universe • Transactional: performs actions and task needed to respond to client requests and enable the sales • Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell” • Branding: enriches the experience and perceived value with brand storytelling; embodies the brand tone of voice, attitude and ethos • Relational: establishes human connections with customers, emphatically adapting to the individually and situation • Emotional: ineluctably, primes emotions that influence customer’s attitude, cognition and behavior
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