TIMES24 UK
Valet Driving Customer Service Assistant (FTC)
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Valet Driving Customer Service Assistant (FTC)
Valet Parking Customer Service Assistant
Join Our Team at Gatwick Airport!
At National Car Parks, we believe that exceptional customer service is the foundation of a seamless parking experience. As a Valet Parking Customer Service Assistant at Gatwick Airport, you’ll play a crucial role in ensuring efficient operations, assisting our customers, and upholding our high standards.
This is a fixed-term contract (Summer 2026 – October 31st 2026), focused on the busy summer season. You'll operate under a 4 on / 4 off schedule, alternating between day and night shifts (6am–6pm / 6pm–6am).
Key Responsibilities
- Customer Engagement: Deliver outstanding customer service with confidence and professionalism.
- Meet & Greet: Ensure a safe and efficient valet parking experience while maintaining high operational standards.
- Grounds Maintenance: Keep the premises tidy—conducting tasks such as weeding, painting, and cleaning.
- Valet Operations:
- Handily and efficiently park customer vehicles within permitted zones across the Gatwick Airport Estate.
- Conduct vehicle inspections, recording any pre-existing damage as required.
- Safe vehicle handling and park navigation while ensuring compliance with operational guidelines.
- Security & Patrols:
- Conduct regular foot patrols to monitor car park safety and security.
- Maintain high vehicle care standards, ensuring absolute respect for customer assets.
- Operational Compliance:
- Adhere strictly to airport safety and protocol procedures.
- Properly park vehicles in allocated bays, minimising system disruption or issues.
- Escalate any vehicle or operational concerns directly to management.
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Who You Are
We’re looking for a friendly, proactive individual with stellar interpersonal skills to shine in our dynamic team. Ideal candidates will embody these qualities:
- Approachable & Confident: Naturally great with people, passionate about delivering exceptional service.
- Self-Motivated: Thrives with minimal oversight, takes initiative, and manages priorities effectively.
- Problem-Solver: Quick-thinking, efficient at resolving disputes or challenges while maintaining a positive customer experience.
- Adaptable & Flexible: Excels in a fast-paced environment, learns swiftly, and can pivot seamlessly with operational demands.
- Detail-Oriented: Strict with record-keeping, observant of safety protocols, and meticulous in managing tasks from payments to vehicle security.
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Must-Have Skills and Experience
- Customer service excellence with a relatable, positive attitude.
- Strong multitasking and organisational abilities—capable of juggling duties efficiently without losing focus.
- Proven ability to resolve escalating customer complaints diplomatically.
- Reliability & punctuality—critical for shift-based operations.
- No prior valet or parking experience needed—complete industry-specific training provided.
Additional Requirements
- Solid knowledge of, and commitment to, health and safety protocols.
- A collaborative mindset, able to work independently or as part of a dynamic team.
- Solution-focused with a solutions-driven attitude.
Your Next Steps
Are you eager to join a company that values passionate, people-first professionals? Impacting customer experiences in a high-energy airport environment? If so, please apply today to become part of Times 24 UK at National Car Parks, Gatwick Airport.
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