TIMES24 UK LIMITED
Valet Driving Customer Service Assistant (FTC)
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Valet Driving Customer Service Assistant (FTC)
Customer Service Assistant – Join Our Team at Gatwick Airport!
As a Valet Parking Customer Service Assistant at Gatwick Airport, you'll play a vital role in ensuring smooth operations, exceptional customer service, and adherence to the high standards of National Car Parks.
This is a fixed-term contract from Summer 2026 – October 31st, 2026, focused on our busy summer season. You’ll work on a 4 on / 4 off rotating shift schedule covering:
- Morning shifts: 6am–6pm
- Night shifts: 6pm–6am
Key Responsibilities
- Engaging with Customers: Delivering top-notch service with professionalism and warmth
- Meet and Greet Operations: Safely coordinating car entry, driving, and parking for customers
- Grounds Maintenance: Maintaining cleanliness and aesthetics through tasks like:
- Weeding
- Painting
- Cleaning surroundings
- Driving and Parking: Moving customer vehicles safely within Gatwick Airport and designated areas
- Vehicle Inspections: Recording any pre-existing vehicle damage before handling
- Foot Patrols: Ensuring safety and security in the car park
- Care of Customer Vehicles: Upholding high standards when handling vehicles
- Adherence to Procedures: Following operational protocols and airport safety guidelines
- Accurate Parking: Ensuring precise driving and parking within designated bays
- Issue Reporting: Promptly reporting vehicle or operational concerns to on-site management
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Who You Are
- Friendly & Confident: Approachable, customer-focused, and enthusiastic in a team environment
- Self-Motivated: Thrives independently with minimal supervision, proactive in task execution
- Problem-Solver: Agile in resolving challenges to guarantee positive customer experiences
- Adaptable & Flexible: Quick learner in fast-paced operations with evolving demands
- Detail-Oriented: Mindful of all aspects—from payments to safety compliance—with diligent attention
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Required Skills & Experience
- Exceptional communication and customer service skills
- Strong multitasking: Managing multiple duties efficiently
- Effective complaint resolution: Ensuring customer satisfaction
- Reliable punctuality with precise time management
- Industry experience: Previous customer service or valet/parking experience preferred (full training provided)
Additional Requirements
- Proficiency in health and safety protocols
- Proactive, solution-focused mindset
- Ability to work independently and collaboratively in a team
Passionate about delivering outstanding customer service in a dynamic environment? Apply today and join **National Car Parks’ Times 24 UK team!
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