Tate Recruitment
Validation Specialist
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Validation Specialist
Validation Specialist
£30,000 Basic + 10% Annual Bonus (£3,000) + Paid Overtime (£3,000) – OTE £36,000
Hybrid Working – 3 Days in the Office
Are you highly detail-oriented, passionate about accuracy, customer service, and fraud prevention? Do you have experience working in an insurance or regulated environment and enjoy investigating, problem-solving, and ensuring processes meet the highest standards?
Our rapidly growing client is seeking a Validation Specialist to join their Customer Care team. This is an exciting opportunity to help protect customers, maintain data integrity, and support fraud prevention efforts in a collaborative, customer-focused environment.
What You’ll Be Doing
- Conduct detailed validation checks across customer documents, policies, and applications, ensuring accuracy and alignment with internal systems
- Use specialist tools and systems to identify potential document fraud and suspicious activity
- Handle inbound and outbound customer calls, delivering a professional and supportive customer experience
- Accurately record and update validation outcomes, complying with regulatory requirements
- Escalate potential fraud concerns through the appropriate channels
- Collaborate with Customer Care, Underwriting, and Compliance teams to maintain consistency and accuracy
- Identify trends, risks, and opportunities for process improvements and automation
- Provide support across customer operations, including phone, email, and live chat enquiries
- Act as a subject matter expert for validation-related queries within the wider team
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Requirements
- Previous experience in a validation, operations, administration, customer service, or compliance-focused role
- Experience in the insurance industry (preferable within underwriting, claims, policy administration, fraud prevention, or customer operations)
- Familiarity with working in a regulated environment
- Exceptional attention to detail with the ability to quickly spot discrepancies and anomalies
- Strong analytical and investigative skills
- Confident in using multiple systems and digital platforms
- Excellent written and verbal communication skills
- Ability to manage workloads independently while working collaboratively in a team
- Experience in fraud, compliance, or risk functions would be advantageous
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Why Join This Organisation?
Our client believes people thrive when supported, trusted, and empowered. As part of a fast-growing business, you’ll have:
- Career development opportunities
- The chance to contribute to meaningful work
- A culture that truly values its people
Benefits
- £30,000 basic salary
- 10% annual bonus (£3,000)
- Potential £3,000 in paid overtime (including Saturdays & Bank Holidays)
- OTE (On-Target Earnings) of £36,000
- Hybrid working (3 days in the office)
- Private healthcare
- Mental health and wellbeing support
- Gym and lifestyle discounts
- Supportive and inclusive culture
If you’re passionate about impactful work and want your skills in detail orientation and customer care to make a difference, we’d love to hear from you.
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