Activate Group Limited
Vehicle Damage Assessor
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[[Vehicle Damage Assessor]]
Location: Wayfarer Rd, Southwick, Sunderland SR5 3XA
Department: Activate Accident Repair
Contract type: Permanent - Full-time
About the role
We’re looking for a Vehicle Damage Assessor to join our team, and play a key role in Activate Accident Repair.
Activate Group is a growing UK business approaching 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.
Key responsibilities
- Carry out a visual inspection to identify any accidental damage caused to avoid uninsured loss damage costs.
- Estimate by considering the most economical repair method.
- Maintain awareness of incoming vehicles and flag any issues.
- Awareness and compliance of Health & Safety requirements.
- Ability to create an estimate both manually and via company systems.
- Verbal explanation of the repair procedure and process to the workshop and customers and variable levels of understanding.
- Ability to value a vehicle at a market value in order to determine the repairable economics of a damaged vehicle.
- Ensure all chargeable materials are recorded on job cards for invoicing purposes.
- Review all open job cards (daily) and report any ongoing and recurrent work in progress problems.
- Assist in the correct evaluation and justification of bodywork warranty claims and provide comprehensive explanations thereof.
- Estimate repairs required together with the time to be allowed, materials and parts required for repairs and explain work required, to customers and to insurance and other assessors in an efficient, pleasant, courteous and professional manner.
- Make efficient use of all modern estimating methods and work in line with approved times set by Thatcham and/or other authorised repair times.
- Bring to customers’ attention any problems, faults and other issues that might impact on the performance and safety of their vehicles.
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Skills and experience
- Relevant experience as an estimator.
- Ability to qualify and quantify repairs required.
- Ability to negotiate effectively with third parties.
- Audatex Trained.
- Escribe trained and Adherence.
- Ability to discuss and negotiate agreeable solutions to customer problems.
- Ability to maintain personal technical knowledge and skills including SMART repairs.
Benefits
We believe in rewarding our people for the great work they do. When you join Activate Group, you can expect:
- 33 days holiday, including bank holidays
- Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups
- Enhanced maternity, paternity, adoption and shared parental pay
- Life assurance at three times your basic salary
- Free breakfasts and fresh fruit
- A birthday surprise for everyone
What you can expect from us
At Activate Group, we want everyone to have the tools and support they need to do their best work. We’re an innovative business that continuously reviews and improves our systems, processes and ways of working, making sure they support our teams to do their jobs effectively.
Every role at Activate Group is aligned to our wider business vision and purpose – making someone’s bad day better. You’ll understand how your role contributes to the bigger picture and how your work helps deliver excellent outcomes for customer and partners.
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We believe work should be enjoyable. We make time to celebrate success, recognise achievements and bring people together at team events and company-wide celebrations. We’ll also support your ongoing development through regular feedback and career planning.
Whether you’re based in one of our contact centres in Halifax, Peterborough or Huddersfield, working at an Activate Accident Repair (AAR) site, or working from home, you’ll be part of a supportive culture where people are encouraged to succeed.
A bit about us
Activate Group is a fast-growing business approaching 1,000 team members nationwide.
We work with some of the UK’s largest fleets and insurance companies, supporting drivers that have been involved in road incidents through our contact centres in Halifax, Peterborough and Huddersfield.
We manage every step of the repair journey - repairing vehicles at our own Activate Accident Repair (AAR) body shops, as well as through a UK-wide network of trusted independent repair partners.
We also work with the UK’s largest vehicle manufacturers, supporting their approved repair programmes, and deliver innovative technology solutions to fleets, vehicle repair centres and dealerships.
Our purpose & values
Our purpose underpins everything we do: Make someone’s bad day better
Our values define how we work with our team members, customers and suppliers:
- Make it happen – Be accountable. Take the initiative, work fast, and do a great job.
- Strive for better – Be bold. Challenge the norm - make small improvements often.
- Win together – Be a team player. Win together, learn together, respect each other.
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