Solus - an Aviva company
Vehicle Devliery Customer Service Advisor / Driver
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Vehicle Devliery Customer Service Advisor / Driver
Customer Consultant – Solus
About the Role
Please be aware that this role involves significant driving duties.
The Customer Consultant role at Solus is built around clear communication, organisation, and a strong focus on customer experience. As a key point of contact, you’ll support customers throughout their repair journey while helping to maintain smooth day-to-day operations.
This is a varied, hands-on position combining customer service, coordination, and vehicle collection/delivery—requiring strong judgement, organisation, and a professional approach. You’ll balance customer care with practical, site-based responsibilities.
Responsibilities
You’ll be responsible for:
- Keeping customers updated on the progress of their vehicle repair
- Handling queries calmly and professionally, providing clear and timely responses
- Collecting and delivering customer vehicles safely and courteously when required
- Arranging and coordinating vehicle movements and transport logistics
- Supporting site operations, including parts coordination and basic administration
- Collaborating closely with technicians, production teams, and site leaders
- Helping maintain a welcoming, organised, and professional site environment
This role thrives on reliability, attention to detail, and empathy—key factors that build customer confidence.
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Requirements
No formal qualifications are required for this role. What matters most is:
- How you work with people
- How you manage responsibility
- Your willingness to be hands-on
What You’ll Bring
- Strong customer service experience, ideally in a customer-facing role
- A full UK driving licence, with confidence in driving customer vehicles
- Clear and professional communication skills (both in-person and over the phone)
- A calm, organised approach, even when managing multiple tasks
- Pride in representing Solus when interacting with customers
- A positive, team-focused attitude
Full training is provided. If you enjoy helping people and taking responsibility, we’ll support your development.
Every Solus site operates differently, but our expectations remain consistent. As a Customer Consultant, you’ll be trusted to balance customer service, vehicle movements, and site support with professionalism and care.
Working at Solus
At Solus—and Aviva—you’ll find:
- A supportive team environment where collaboration matters
- Clear processes, alongside the flexibility to use judgement day-to-day
- Opportunities to develop skills and progress your career
- A the contrary, inclusive culture where reliability and kindness are valued
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As one of the UK’s leaders in vehicle repairs, Solus aims to return cars to the road in just 11 days on average and hold a 4.6/5 customer rating. With awards for its apprenticeship programme and other industry accolades, Solus is shaping the future of automotive repair.
Why Join Solus?
As a Solus colleague, you’ll benefit from:
- Competitive salary, based on location, skills, experience, and qualifications
- Performance-based bonuses tied to both your achievements and Solus’ overall success
- Company pension scheme, with employer contributions
- 33 days’ holiday (including bank holidays), with the option to buy or sell up to 5 extra days
- Discounts up to 40% on Aviva products and other retailers
- Share in Aviva’s success through the Aviva Save As You Earn scheme
- Supportive policies, including parental and carer’s leave
- Wellbeing focus with Group Income Protection, 24/7 GP access, and more
Solus welcomes all applicants and values inclusivity. If you don’t tick every box, apply anyway—your unique skills might be exactly what we need.
We offer a guaranteed interview for candidates with disabilities who meet the minimum criteria.
Ready to join? [Apply online today](#— link omitted per instructions), and our team will be in touch within 14 days.
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