Holman
Vehicle Downtime Controller / Vehicle Repair Coordinator
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Holman Vehicle Downtime Controller / Vehicle Repair Coordinator – Job Description
About Holman and The Holman Way
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our mission is guided by our desire to:
- Perform flawlessly every time
- Grow knowledge and understanding
- Actively improve diversity, equity, and inclusion
- Foster collaboration where trust, respect, and support build success.
"Work is better when we thrive together."
Our total compensation extends beyond salary, incorporating benefits that support a rewarding career and a better life for you and your family. Primary programs include:
- Health Insurance
- Dental Insurance
- Life & Disability Insurance
- Flexible Spending & Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
The Opportunity
Join our Diverse, Energetic, Award-Winning Downtime Team as a Vehicle Downtime Controller/Vehicle Repair Coordinator. Help restore client vehicles to the road swiftly—experience preferred but not required.
Key Highlights:
- Hybrid working possible after a monsoon-to-do format (Monday–Friday onsite for 6 months).
- Competitive salary: £28,000 per annum, rising to £28,500 post-probation review.
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Key Responsibilities
Customer & Stakeholder Management
- Manage Vehicle Off-Road Cases (VOR) with precise documentation and timely updates.
- Coordinate vehicle repairs across Masterserve and dealership networks.
- Minimise downtime via supplier/resolution comparisons.
Technical & Operational Support
- Identify trends, spot technical concerns, and collaborate with technical teams, manufacturers, or external repairers.
- Track manufacturer cases, parts backorders, loss-of-use arrangements, and replacement vehicles.
- Handle incident reporting/calls: suppliers, customers, and manufacturers.
Coordination & Process Control
- Ensure customer authorizations flow smoothly, reducing delays.
- Organise complex vehicle transfers across repair sites.
- Close VOR events by processing off-hire rentals and finalising administrative records.
- Track and promote continuous improvement via quality audits or special projects.
Requirements
- Exceptional customer service: Cultivate trust in high-pressure calls.
- Administration focus: Maintain shuttering documentation and workflow standards.
- Solve problems swiftly: Diagnose alternatives to expedite repairs.
- Adaptability: Work with defined systems and creative resolution.
- Proactive mindset: Own deadlines and action outcomes.
- Attention to detail: Deliver accuracy in all interactions.
- Motor background benefit: Not mandatory—just committed to learning.
Get help with your application
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The Holman Difference
Driving Careers
📊 Career growth: Invest in training, advancement opportunities. ✨ Recognition: Partners in Excellence rewards programme. 🤝 Connect: Seasonal events and social opportunities.
Health & Well-being
✳️ 26 Paid Days + Bank Holidays. ✅ Private healthcare supplement. ✨ FREE onsite bi-weekly yoga + monthly holistic therapy.
Inclusive Community
Holman’s history as a family-owned leader dates back to 1924 (Founded from a Ford dealership in New Jersey). Today, we thrive boldly through global services—from fleet leakage to retail automotive sales, guided by principles of excellence.
We’re an equal opportunity employer; tokenism not optional. We welcome applications from all backgrounds, especially underrepresented groups, to ensure varied voices propel innovation.
Essential Admin
- Right to work in the UK — proof required post-offer.
- Declare past convictions upfront (may not impact role eligibility).
- Visa sponsorship unavailable for this listing.
Ready to change a client’s day? Apply today and become part of a mission where success meets humility. 🚀
(Internal applicants: Notify your line manager when applying.)
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