Toyota Financial Services (UK) PLC
Vehicle Finance Performance Manager
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Vehicle Finance Performance Manager
This position offers a competitive basic salary, an excellent benefits package, a Mazda vehicle and a 12.5% annual bonus.
The role in a nutshell: Manage the Finance & Insurance (F&I) Performance across a designated number of Dealer Partners.
About the ‘Department': The Mazda Financial Services (MFS) Team are a brand dedicated group working to support the sales of new and used Mazda vehicles with customer focused finance programmes creating affordability and accessibility to the Mazda brand.
What you'll be doing:
Build value with your Mazda partners agreeing F&I business plans designed to demonstrate the value F&I can add to their business and their customers Work with your designated Mazda partners to develop and implement consistent customer focused finance sales processes, enabling consumers to make informed vehicle funding decisions which lead to good customer outcomes Drive Used car finance performance through structured and targeted review meetings linked to support levels. Identify and implement action plans to address performance issues in collaboration with your Line Manager Collaborate closely with Dealer partners and MMUK to demonstrate the value of Total Trade Cycle Management. Ensure consistency of robust structures, processes, capability and capacity are in place to fully maximise renewal opportunities Conduct quarterly C4L performance reviews with Dealer partners to assess lead activity and outbound contact quality. Identify improvement opportunities to ensure consistent, high‑quality customer engagement aligned to Mazda expected outcomes Hold quarterly reviews with on site management to include TCF and oversight performance data - agreeing appropriate remedial actions as required Escalate any oversight concerns to senior partner management and internal MFS management as requested
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How you could stretch this role:
Use your knowledge and skills to develop innovative solutions to build stakeholder value Suggest improvements to the department's processes and procedures (where appropriate), encouraging a work culture of continuous improvement. Build strategic relationships with on site Management Team to drive performance improvements Develop open and proactive communication with all stakeholders (MFS/TFS/MMUK) when a network issue is identified ensuring timely actions and resolutions are implemented
Requirements
Key Experience & Skills:
Understanding of vehicle sales process Knowledge of all consumer finance products Understanding of consumer credit regulation Sales experience in motor vehicle environment Strong negotiation skills
Attributes & Behaviours:
Good time management and organisational skills Strong written and verbal communication, including confidence in presenting Self-motivated and proactive worker Keen attention to detail Able to work effectively with all levels of staff and external partners Customer first mindset
Benefits
At Toyota Financial Services (TFS) it is more than just an externally bench-marked salary and bonus, we also offer:
Hybrid working pattern is 2 days in the office and 3 days from a location of your choice Access to attractive car schemes for you (& your family) for Toyota & Lexus cars Excellent pension scheme (up to 6% employee contribution and 15% employer contribution) Generous annual leave of 25 days which increases with service and holiday purchase option Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services Employee Assistance Program Eye tests Onsite gym, Sports and Social Club, & flu jabs to keep you healthy Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion Dress for your day policy to make you feel comfortable at work Eco HQ, free parking & restaurant Two volunteering days per year Reward gateway voucher discounts Flexible working scheme and we welcome flexible working conversations at interview Regular 121s with your manager, a personal development review (PReview) each quarter A wide range of learning & development opportunities including Linked In Learning courses £250 contribution towards you learning something new outside of work Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!
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Our Recruitment Process
At Toyota Financial Services (TFS) we value everyone and are pleased to be recognised as a Disability Confident Employer.
We are committed to supporting disabled applicants throughout the recruitment process. Should you meet the minimum criteria for this role and wish to apply under the DC scheme, you may be moved forward to the next stage. Please ensure to add this information into your application.
When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs.
Some examples of how we might be able to help are listed below:
Providing a copy of interview questions before the interview Organising a time and location that best suits you Allowing additional time for the assessment and interview
We are happy to review any adjustment on a case-by-case basis to support you to be your best self.
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