Harvey Nash
Vendor Manager
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Role: Vendor Manager
Location: West Sussex
Salary: £65,000 - £75,000 DOE
The Opportunity
We're looking for an experienced Vendor Manager to play a key role within our Information Systems team. This is an exciting opportunity for someone who thrives on building strong supplier relationships, managing commercial agreements, and ensuring third-party partners consistently deliver high-quality services.
You'll act as the key link between the business and external technology suppliers, helping to drive performance, maximise value from contracts, and support the delivery of critical IT services.
The Role
As Vendor Manager, you'll take ownership of managing strategic third-party technology suppliers and ensuring vendor relationships align with business objectives. Working closely with internal stakeholders and external legal advisors, you'll help negotiate and maintain contracts that protect the organisation's interests while delivering value for money.
This is a highly collaborative role where you'll influence both suppliers and internal teams, ensuring governance, accountability, and continuous improvement across the vendor landscape.
Key Responsibilities
- Develop, implement, and continuously improve the organisation's vendor management framework.
- Build and maintain strong relationships with key technology suppliers.
- Monitor supplier performance against agreed service levels and contractual obligations.
- Produce regular performance reports, highlighting risks, trends, and opportunities for improvement.
- Resolve supplier-related issues, including purchase order queries, delivery delays, and service level breaches.
- Support contract negotiations, renewals, and commercial reviews to ensure maximum value is achieved.
- Work alongside external legal advisors to ensure contracts appropriately reflect business requirements.
- Promote best practice in vendor management across the Information Systems team through guidance, coaching, and knowledge sharing.
- Identify opportunities to improve supplier performance, reduce risk, and enhance service delivery.
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Skills & Experience
We're looking for someone who has:
- Proven experience in a Vendor Management role within an IT or technology-focused environment.
- Strong understanding of supplier governance, contract management, and service delivery.
- Excellent analytical and problem-solving skills with the ability to interpret data and produce meaningful reports.
- Advanced Microsoft Excel and Microsoft Word skills.
- Experience managing complex supplier relationships and negotiating with third-party providers.
- Excellent stakeholder management skills, with confidence working alongside senior leaders and cross-functional teams.
- Strong communication skills, both written and verbal.
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About You
You'll be someone who enjoys building relationships and influencing positive outcomes. You'll be commercially aware, organised, and able to balance multiple priorities in a fast-paced environment.
You'll also demonstrate:
- A collaborative and proactive approach.
- Strong attention to detail with an inquisitive mindset.
- Resilience and the ability to remain calm under pressure.
- A passion for continuous improvement and delivering results.
- Professionalism, credibility, and the confidence to represent the organisation when working with suppliers and stakeholders.
If you're an experienced Vendor Manager looking for an opportunity to shape supplier relationships, improve service delivery, and make a genuine impact within a technology function, we'd love to hear from you.
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