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About Grosvenor
Grosvenor is more than a workplace; it's a collaborative space for passionate and creative individuals to unite, grow, enjoy, and make a meaningful impact. With a rich history of over 60 years, we’ve consistently provided top-notch facilities management solutions, aligned with our core values:
- We Care
- We Go Beyond
- We Add Value
Putting our people at the forefront, we recognize them as our greatest asset. We prioritize commitment and openness to deliver exceptional experiences for our incredible teams and clients. Through efforts in representation, recruitment, engagement, culture, accountability, safety, and education, we are committed to fostering an environment where everyone can thrive and develop.
Join us at Grosvenor Services, where innovation meets dedication, and contribute to creating exceptional spaces and experiences!
Key Purpose of Role
To ensure cleaning standards are met in a large retail outlet according to KPIs, company values, and strategic goals—including:
- Coordinating with the Regional Contract Director and client management.
- Maintaining high cleaning service standards.
- Delivering site specifications.
- Assisting in operational, administrative, and compliance tasks to ensure smooth and efficient operations.
Key Areas of Responsibility
Standards
- Assist in setting and maintaining standards as per site specifications.
- Ensure weekly Quality Control Reports are completed by Site Supervisors and address any issues promptly.
- Conduct regular site inspections and take necessary action to resolve non-compliance issues.
- Ensure site rotas meet contract requirements to minimize lost hours.
- Implement corrective measures to recover lost hours when required.
- Monitor and maintain control of stock levels for operational efficiency.
- Work within set budgets.
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Operational Oversight
- Coordinate with the Contract Director to identify and resolve potential issues in a timely and cost-effective manner.
- Carry out regular operational reviews with the Contract Director to ensure smooth service delivery.
- Support the Contract Director in ensuring team members fully discharge their responsibilities as per job descriptions and company quality procedures.
Health and Safety
- Be fully aware of and comply with the Company’s Health and Safety Policy Statement.
- Assist in conducting regular Health and Safety audits and ensure compliance across all departments.
- Highlight and communicate any Health and Safety concerns to the Contract Director promptly.
- Organize and lead regular meetings/briefings with staff to address concerns.
- Assist the Contract Director in ensuring all Risk Assessments are up-to-date and properly filed.
Administrative Responsibilities
- Oversee and maintain accurate and organized filing systems for operational and compliance documentation.
- Take comprehensive notes during disciplinary hearings and investigations.
- Assist in conducting investigations related to staff performance, conduct, or incidents and compile detailed reports.
- Provide general administrative support (scheduling, correspondence via email, and record-keeping).
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Communication
- Effectively communicate with clients, staff, and management to ensure smooth operations.
- Ensure mobile phones are functional and accessible during business hours for prompt communication.
- Return completed Quality Control Reviews within agreed deadlines.
Products and Innovation
- Assist the Contract Director by tracking new products, machinery, and innovations in the industry and arranging trials if necessary.
- Conduct audits to ensure correct use and safe storage of all products.
Company Quality Procedures
- Be fully familiar with and comply with all procedural flowcharts and work instructions.
- Ensure all site employees are trained on requirements and comply with procedural guidelines.
Miscellaneous
- Carry out any other reasonable and practical instructions from the Contract Director.
- Work flexible hours, including weekends, to meet business requirements.
Skills and Qualifications
- Strong organizational and administrative skills.
- Excellent communication and interpersonal abilities.
- Good understanding of Health and Safety legislation and compliance requirements.
- Experience in conducting investigations and taking notes.
- Familiarity with risk assessments and quality control processes.
- Ability to work independently and as part of a team.
- Task delegation skills—clearly communicate assignments and monitor execution for success.
Ready to apply?
If you are interested in this position, submit your application with an updated CV. We look forward to reviewing your application and welcoming you to our team!
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