The Conduit Club
Venue Operations Manager
City of Westminster
£45k/yr
Posted 4 days ago
How your CV stacks up
1Upload CV
2Analyse CV
3Improve CV
Upload your CV to see how well it fits this job role
?%
Role Summary
The Venue Operations Manager is responsible for the day-to-day operational management of the club, ensuring exceptional member experiences, efficient venue operations, and high standards of service across all departments. This role oversees front-of-house operations, events, health and safety compliance, facilities, and staff management while maintaining the club's reputation for excellence.
Key Responsibilities
Operations Management
- Oversee the daily operations of the entire building, ensuring smooth and efficient service.
- Ensure all operational areas meet the club's quality and food and service standards.
- Monitor venue presentation, cleanliness, maintenance, and ambience.
- Develop and implement operational procedures and best practices.
- Manage opening and closing procedures.
Member Experience
- Deliver outstanding hospitality and personalised service to members and guests.
- Handle member enquiries, complaints, and feedback professionally and promptly.
- Build strong relationships with members to enhance engagement and retention.
- Ensure all member areas remain welcoming, safe, and well-maintained.
Team Leadership
- Prepare DM rotas according to business needs.
- Foster a positive, collaborative, and high-performing team culture. (Conduit Team and Levy Team)
- Encourage and support team with high morale during challenging situations and crisis.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Events & Venue Management
- Coordinate the operational delivery of private events, club functions, and member experiences.
- Liaise with event organisers, suppliers, and internal departments.
- Ensure events are delivered on time, within budget, and to the highest standards.
- Lead the BEO meetings and act as decision maker taking into consideration key stakeholders
- AV/Tech support provided for events in collaboration with AV Associate.
Health & Safety
- Ensure compliance with all health and safety legislation, fire regulations, and licensing requirements.
- Conduct regular risk assessments and venue inspections.
- Maintain incident records and implement corrective actions where required.
Financial Management
- Assist in managing operational budgets and controlling costs.
- Monitor labour costs and operational expenditure.
- Support stock control and inventory/Asset management with regards to Front of House.
- Identify opportunities to improve efficiency and profitability.
Facilities Management
- Oversee routine maintenance and coordinate repairs with facility manager
- Ensure all equipment and facilities remain operational and safe.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Compliance
- Ensure compliance with company policies and industry regulations.
- Support audits and maintain accurate operational records.
- Uphold confidentiality and professionalism at all times.
Skills & Experience
Essential
- Proven experience in venue, hospitality, hotel, or members' club operations management.
- Strong leadership and people management skills.
- Excellent customer service and relationship-building abilities.
- Experience managing events and venue logistics.
- Strong organisational and problem-solving skills.
- Financial awareness and budget management experience.
- Excellent verbal and written communication skills.
- Flexible approach to working evenings, weekends, and public holidays.
Desirable
- Experience within a luxury or private members' club environment.
- Personal Licence Holder (where applicable).
- Health & Safety qualification (IOSH or equivalent).
- First Aid certification.
- Knowledge of hospitality management systems and booking software.
Key Competencies
- Leadership
- Problem Solving Attitude
- Member-focused service
- Operational excellence
- Decision-making
- Communication
- Organisation
- Attention to detail
- Commercial awareness
- Conflict resolution
- Adaptability
Trusted by 25,000+ job seekers
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Venue Operations Management
Hospitality Management
Team Leadership
Customer Service
Event Coordination
Health & Safety Compliance
Budget Management
Facilities Management
Problem Solving
Conflict Resolution
Relationship Building
Operational Excellence
Decision Making
Communication
Organization
Commercial Awareness