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Verlingue - Digital Support Technician apprenticeship
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At Verlingue UK, we’re passionate about nurturing the next generation of talent. Whether you’re interested in Insurance Broking, Employee Benefits, IT or Finance, our programme could be for you. If you're ready to make an impact and take your career to the next level, we want to hear from you! Email us at: hr@verlingue.com
Wage
£20,000 a year
Minimum wage rates (opens in new tab) Starting salary is £20,000 with the opportunity to progress to up to £25,000 by the end of your 18 months programme
Training course
Digital support technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm.
35 hours a week
Start date
Tuesday 15 September 2026
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
To build strong foundations in the technical skills, knowledge and professional behaviours required for a successful career in IT and business operations. This will be supported through hands-on experience within the Operations team, contributing to a range of IT support, administration and project-based activities, such as:
- Providing first-line IT support to colleagues, resolving technical issues where possible and escalating more complex queries when required
- Assisting with the setup of IT equipment, user accounts and software for new starters, as well as supporting employee mover and leaver processes
- Supporting the maintenance of IT assets, including stock management, equipment allocation and maintaining accurate asset registers
- Working with internal colleagues and external technology partners to resolve issues and ensure effective delivery of IT services
- Supporting the implementation of IT projects, system upgrades and technology rollouts across the business
- Assisting with the administration and support of Microsoft 365 applications, including Outlook, Teams, OneDrive and SharePoint
- Helping to maintain IT documentation, user guides and knowledge articles to support colleagues across the organisation
- Supporting meeting room technology and audio-visual equipment to ensure meetings and events run effectively
- Promoting good cyber security practices by supporting security awareness activities, assisting with access reviews and reporting potential security concerns
- Providing a high standard of customer service and maintaining effective communication throughout the resolution of support requests
- Participating in team meetings and contributing ideas to improve systems, processes and ways of working
- Actively contributing to the delivery of the company's Operations and IT vision and supporting colleagues across the business
In addition, you will be expected to fully engage with all learning and development opportunities provided through the apprenticeship programme, developing your knowledge of IT support, Microsoft 365 administration, cyber security, IT service management, hardware and software support, and business technology solutions while working towards the successful completion of your apprenticeship.
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Where you'll work
3 St. Anns House
St. Anns Place
Manchester
M2 7LP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BPP PROFESSIONAL EDUCATION LIMITED
Training course
Digital support technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
- support digital operations or digital change and transformation activities.
- investigate application problems and enable resolution to maintain productivity and improve quality of service.
- coach and guide stakeholders to develop their applications skills to use digital systems effectively.
- monitor data to analyse systems use and provide insights to recommend use or applications developments.
- support customers in the use of information, products and services through digital channels.
- diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
- maintain end-user systems physically or remotely. For example: software, hardware or operating systems
- provide and direct end-users to tools and resources to help them to resolve their digital problems.
- use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
- use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
- apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
- provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
- operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
- communicate effectively through a variety of different channels using terminology appropriate to the audience
- use digital resources to extend own knowledge and skills relevant to their role
- risk assess the organisational impact of decisions that they take
- use digital systems to identify productivity and performance improvements
- use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
- maintain system security in line with organisational policies.
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Training schedule
Digital Support Technician Level 3 Apprenticeship Standard:
Training takes place in the workplace and virtually over Teams
Occasional travel to other offices may be required during onboarding for central training
More training information
Please note that the recruitment process consists of two stages:
Stage 1: A 15-minute Microsoft Teams interview. Please ensure you are available during the week commencing 27 July 2026.
Stage 2: If your application is successful, you will be invited to attend a face-to-face interview at:
3 St Ann's House
St Ann's Place
Manchester
M2 7LP
Further details will be provided if you are shortlisted for the second stage please ensure you are free on the 3rd or 4th of August 2026.
Requirements
Essential qualifications
- GCSE in:
English (grade minimum grade 5)
Maths (grade minimum grade 5)
Desirable qualifications
- GCSE in:
IT (grade minimum grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
About this employer
Verlingue is an independent and family-owned business that aims to be a valued long term risk management partner for our clients. We have particular expertise in designing and placing corporate insurance and employee benefits programmes for our clients.
http://www.verlingue.co.uk (opens in new tab)
Company benefits
Various company benefits available once qualified.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There are a number of routes available to progress and establish a life-long career with us at Verlingue.
Ask a question
The contact for this apprenticeship is:
VERLINGUE LIMITED
Magno Luis
Magno.luis@verlingue.com
The reference code for this apprenticeship is VAC2000042218.
Apply now
Closes in 10 days (Friday 24 July 2026 at 11:59pm)
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