IVC
Veterinary Receptionist
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Veterinary Receptionist
Receptionist – Full-Time (Fixed-Term, 6-Month Contract)
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose: healthier animals and happier owners.
We are seeking an organised, personable Receptionist to join our team at Mill House Veterinary Surgery, offering:
- 24-hour hospitalisation
- Advanced emergency care from a single site
- Cutting-edge facilities: CT scans, ultrasound, endoscopy, laparoscopy, and multi-parameter monitors for general anaesthesia
- Support for students and new graduates with mentorship and training opportunities
- RCVS Practice Standards Scheme awards (6 distinctions)
- Cat-friendly practice with separate wards and waiting areas
How You’ll Make a Difference
As a Receptionist, you’ll be the first point of contact for clients, ensuring a welcoming, professional, and compassionate experience. You’ll play a key role in:
- Supporting smooth practice operations by managing appointments, enquiries, and communications
- Collaborating with both clinical and non-clinical colleagues
- Enhancing client and patient journeys with efficiency and care
Working Pattern
- Full-time role (40 hours per week)
- Fixed-term contract (6 months)
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Key Responsibilities
- Answering the telephone promptly and professionally
- Dealing with or redirecting enquiries efficiently
- Booking and managing appointments
- Registering new clients and maintaining records
- Accurately inputting information into the IT system
- Handling cash and processing credit/debit card and cheque payments
- Maintaining reception and waiting room cleanliness and organisation
You Might Be a Great Fit If...
We’re looking for a friendly, organised, and customer-focused individual who thrives in a team environment. Ideal candidates will bring:
- Excellent communication skills with a welcoming, professional manner
- Prior experience in a customer-facing role, with a focus on service and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- A collaborative attitude and willingness to support colleagues
- Proactivity, openness to feedback, and a learner’s mindset
How We’ll Support You
At inspiring vet care, we invest in your growth and wellbeing from day one:
- Client-facing career opportunities with a supportive and collaborative team
- Clear progression pathways in client care and practice leadership roles
- Ongoing training and development from our experienced teams
- Values-driven culture centred on care, community, and continuous improvement
- Access to the inspiring vet care Academy for learning opportunities
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What We Offer Our Team
To reward your commitment, we provide:
✅ 6.6 weeks’ annual leave (plus your birthday off) ✅ Enhanced holiday allowance (accruing over time) ✅ Family-friendly policies, including:
- Maternity, paternity, adoption, shared parental, and surrogacy pay ✅ Employee wellbeing initiatives:
- Healthcare Cash Plan
- Cycle to Work scheme ✅ Pension scheme with competitive contribution ✅ Discounted veterinary care ✅ Voluntary benefits:
- Green Cars salary sacrifice scheme (where eligible)
- Discounts & cashback with participating retailers
Salary
£27,040 per annum (full-time)
Why Join Us?
We are committed to supporting our team through:
- Career development opportunities
- Wellbeing initiatives
- World-class learning resources
Whether you’re just starting your career or looking for the next step, inspiring vet care offers the support, opportunity, and community to help you grow.
Apply now to become part of a practice that prioritises people and pets—just like you!
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