IVC
Veterinary Receptionist (24.13hrs)
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Role: Veterinary Receptionist
Location: Sheriff's Highway Vets, Gateshead
Contract: Part-Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Sheriffs Highway Vets is ideally located within easy commuting distance to the Newcastle City Centre renowned for its culture, the north east coast and beautiful countryside of Durham and Northumberland. The main location of Sheriffs Highway Vets is located in Gateshead. We also have branches in Sunderland and Crawcrook which perform their own ops and procedures and also have a consulting only branch in Whickham.
We have digital radiography, dental radiography, flexible and rigid endoscopes, in house lab including haematology, biochemistry and EPOC machines, excellent ultrasound machine with doppler and a wide range of specialised equipment for performing most soft tissue, orthopaedic. and endoscopy surgeries including Laparoscopy. We have a dedicated and specialised OOH emergency and critical care team.
How You’ll Make a Difference
As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.
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You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.
Key responsibilities may include:
- Welcoming clients and patients to the practice
- Handling telephone enquiries and booking appointments
- Managing the reception desk and client records
- Processing payments and admin tasks
- Supporting the veterinary and nursing teams
Working pattern
This is a part-time permanent role working 24.125 hours. You will be working 3 days per week on week 1 and 2 days per week and Saturday mornings on week 2.
You Might Be a Great Fit If...
You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:
- Excellent communication skills and a professional, welcoming manner
- Experience in a customer-facing role, with a strong focus on service and attention to detail
- The ability to manage multiple tasks effectively in a busy environment
- A collaborative approach and willingness to support colleagues
- A proactive attitude, with openness to feedback and learning
How We’ll Support You
At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:
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- A key client-facing role within a supportive and collaborative practice team
- Clear career pathways with progression opportunities within client care and practice leadership roles
- Ongoing learning and development supported by experienced colleagues and practice teams
- A values-led culture focused on care, community and continuous improvement
What We Offer Our Team
- 6.6 weeks' annual leave FTE
- Increasing holiday allowance based on length of service
- Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
- Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work scheme
- Learning and development opportunities via the inspiring vet care Academy
- Pension scheme
- Discounted veterinary care
- Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers
We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.
Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.
Salary
£0 - £0 a year
Up to £15,999.89 per annum
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