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Veterinary Receptionist
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Veterinary Receptionist
Receptionist – Mill House Veterinary Surgery
About the Role
As the UK’s leading veterinary care provider, inspiring vet care remains committed to the wellbeing of over 2 million animals and the happiness of their owners. We’re seeking an organised, personable Receptionist to join our team at Mill House Veterinary Surgery on a full-time fixed-term basis (6 months contract).
Mill House offers:
- 24-hour hospitalisation and advanced emergency care delivered from a single site
- Cutting-edge facilities, including CT, ultrasound, endoscopy, laparoscopy, and multi-parameter monitoring for general anaesthesia
- Specialist training and mentorship for students, new graduates, and vets
- Dedicated consulting rooms for our veterinary nurses
- Award-winning recognition under the RCVS Practice Standards Scheme
- A cat-friendly practice with separate wards and waiting areas
The role is crucial as the first point of contact for clients, shaping their overall experience through a welcoming, professional, and compassionate interaction.
What You’ll Do
Your primary focus will be ensuring a smooth, courteous, and efficient service for clients.
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Key Responsibilities:
- Answer the telephones promptly and professionally
- Deal with or redirect enquiries smoothly
- Book and manage appointments
- Register new clients and maintain accurate records
- Record information precisely in the IT system
- Process cash, credit/debit card, and cheque payments
- Maintain reception and waiting areas in top condition
Ideal Candidate
We’re looking for someone who embodies:
- A friendly, organised and customer-focused attitude
- Exceptional communication skills, with a natural warmth and professionalism
- Experience in customer-facing roles, particularly in environments requiring high attention to detail
- The ability to multitask and remain composed in a fast-moving setting
- A collaborative spirit with an eagerness to support colleagues
- A proactive mindset, open to learning, feedback, and development.
Why Join Us?
At inspiring vet care, we invest in the growth and happiness of our team from the very beginning.
What We Provide:
- Development support through a respected, values-led practice
- Career progression with clear pathways in client care and practice leadership roles
- Continuous training via the inspiring vet care Academy
- Promotion pathways aligned with your skills and ambitions
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Benefits Include: ✅ 6.6 weeks’ annual leave + your birthday off ✅ Increasing holiday allowance based on length of service ✅ Family-friendly policies, including competitive maternity/paternity/adoption pay and parental support options ✅ Wellbeing initiatives, such as a Healthcare Cash Plan and Cycle to Work scheme ✅ Learning and development through structured upskilling opportunities ✅ Caring organisation culture centered on shared standards (e.g., the RCVS Practice Standards Scheme)
Additional Perks:
- Discount on veterinary care
- Pension scheme
- Voluntary benefits, including salary sacrifice (e.g., Green Cars Scheme) and partner programmes
Salary
£27,040 per annum
Notes on the Hiring Process
We may use AI-assisted tools to support application reviews—though final decisions remain human-led. If you have questions about data processing, please don’t hesitate to reach out.
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